30 reviews between Sep 01, 2022 and May 01, 2023.
Guests praise the scrumptious food, excellent service and pleasant ambience at Shangri-La The Shard Hotel. The hotel's central location allows for relaxation and pampering in luxury and comfort, while staff deliver a warm welcome and ensure guests have everything they need. Spectacular views of London can be seen from the rooms, which are beautifully decorated and spotlessly clean. The hotel's restaurants offer a variety of plant-based options, and the cocktails are highly recommended.Shangri-La The Shard, London
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We went for my husband’s birthday. Greatest experience. The food was scrumptious, the service by Syed was great. He was very attentive and kind. The ambience was very pleasant. We will definitely visit again.
The hotel with its height offers a fantastic view of London. Great service (we were served by „Elvis“) and and excellent breakfast (good choice of everything). All employees are extremely friendly. The interior is very pleasant and the decoration with flowers is beautiful. Cool!
I went in this restaurant with my girlfriend on 15th of May. We started our dinner with beef tataki then followed by the black pepper beef and the Japanese A5 wagyu sirloin. The beef tataki was a good plate to share and get our appetite going. The black pepper beef had a nice beefy flavor and was properly cooked along with the rest ingredients of the plate, furthermore the quantity of this plate will definitely make you full! About the A5 wagyu, it was my first time trying and I couldn't have guessed the palate sensation one can feel while eating this masterpiece. It felt like tiny pockets of delicious fat were bursting while chewing this extra tender meat, in a way that you wish the bite never ends! It is definitely worth its price, the experience was like no other. Lastly,…
We booked to stay for 2-nights to celebrate a birthday and experience the Shangri-La. From the time we arrived to when we checked out we were looked after. Our room on the 49th floor was very comfortable, had everything that you need for a stay in London. The bathroom was huge. The view? Oh that was amazing. It’s completely bonkers but I have to mention the infinity pool on the 52nd floor. Yes a pool 52 floors up together with a gym and sauna. The lounge area is very nice. NB you will need to book to go to the pool. All the staff were helpful and all went the extra mile. Example we were having breakfast, I went to help myself to some of the fantastic fruit. While I was away from my table my plate and cutlery was taken away. When I returned I had not realised that my…
Jaime was super friendly made the best cocktails. He made sure we were having a great time. The view was fantastic from the 52nd floor. We had the sushi rolls and edamame topped off with signature cocktails.
Lovely service from Dave. Great views and music . We had the 5 course menu and every course was lovely. Would come back again and would recommend. The cocktails were also lovely and the live band really set the scene
Superb dinner with the best view in England Excellent ambience and attentive staff. Really top quality food and beverage The food was top notch and the views of London incomparable Thanks to our waiter Dave!
Amazing views of the city! Service, cocktails, and food all excellent! Antonino was a great guide on the menu and very friendly! Great way to relax and take in the city! Didn’t have a reservation but staff was very accommodating. We will be back soon.
Dining here was incredible and Amy organised it beautifully. The whole experience was absolutely amazing from start to finish. As soon as we walked through the doors everyone was so welcoming and friendly. The food was spectacular and there was a variety of plant based options. The atmosphere Amy created with her interactions with everyone made it feel so comfortable and at ease. The cocktails were delicious and the bartender was great with a super sense of humour. An overall 10/10 what a fantastic birthday experience thank you so much.
Sara was a wonderful waitress/server. Very attentive and friendly. Sava was a great bartender, thoroughly enjoyed our drinks. The bloody orange cocktail was delicious. I would highly recommend, the Malaysian rice dish was amazing
We went with my family to have some drinks, we tried the new menu that was launched today and recommandation from the bartenders Kyriakos and Dani were the best! We had an amazing night, plus the service from Anbu was making the night even more enjoyable ! Funny and unforgettable experience ! Thank you so much Gong Team !
Rooms below par cleanliness Overall finish of rooms not great and starting to look tired Told we had breakfast then upon arrival refused which was embarrassing Overall not the experience we were expecting and will be looking to stay elsewhere in future in our return to London
Well what can I say, this place certainly didn't disappoint.from the moment we pulled up in a car, to the ease of check in, the friendliness and accommodating staff to the most exquisite room I've ever stayed in. The decor around the whole establishment was fantastic, the room itself was out of this world with stunning views. The bed was mahoosive, I thought I'd lost my wife in it when I woke up and couldn't see her. The automatic blinds are a great touch and nake you feel you're staying somewhere special. The bath in the bathroom is first class, and the views you get whilst sitting in it are stunning. The heated automatic toilet is something else. The only gripe I have about the room is that the windows on the outside of the structure needed a good clean in places as the dirt and grime spoilt some fantastic sunset views and pictures. The swimming pool on the top floor was clean, tidy organised and just right. We did visit the Gong bar as recommended by the receptionist but found it a bit too expensive and not a great deal of selection, but once again, friendsly and accommodating staff. All in all this was a once in a lifetime opportunity and it was an out of this world experience …
The view was stunning... we enjoyed the 5 course menu which was exceptionnel, the service was excellent. Thank you Syed for the excellent and attentive service. We were very glad for this experience. We'd love to come back.
Matthias made sure we had a lovely brunch experience. Amazing service and attention to detail. I Highly recommend for a date or a business meeting as it offers a lovely atmosphere with great views over London. The food was really good and fresh.
Cocktails are amazing. Great atmosphere and great service.Pizza were amazing. Facilities very clean and services often. Recommended for night out with friends or solo .Looking forward to coming agien very soon.
Was the most exceptional meal this evening at Ting restaurant. The food was wonderful, cocktails amazing, and the welcome and service excellent. Ambience was very relaxing and views spectacular. Thank you Sara & Syed for a truly lovely evening.
Was served by syed at TING in shard, he was lovely and caring and made us feel at home. We only had a drink or 2 but because of syed we will definitely be back! Thank you syed! P.S syed needs a promotion
I took my partner for her birthday to this wonderful restaurant. The food was delicious and we really appreciated the halal and vegan options. However the most memorable part of the evening was the service and in particular Syed and his colleague Mary who secured us a window table with a beautiful view during such a busy time in the restaurant. Thank you Syed for your kindness.
We chose to stay a night at the Shangri-La on a weekend stop in london from florida after spending the night at the Dorchester Hotel. What can we say? Of course the service is beyond refined and impeccable at the Dorchester but what was a stand out to us was Amy who worked at the front desk of the Shangri-La. She welcomed us. Showed us around and went above and beyond to make it a special stay and a step above the rest!! All of the staff were great and the timing of anything we asked for was right on point. Great fun friendly atmosphere by hard working people is well noted and appreciated. But we want to make a special mention of Amy who showed genuine personal interest from the start. One thing my husband and I have learnt in recent years is that genuine personal interest…
Wonderful engagement meal! Jing was such a great server for us! She was very nice and welcoming. The miso cod and the sweet and sour prawns were delicious. We will definitely be back for our next trip to London 😊
Dinil, Manuel, & Mathias were wonderful & we had a fantastic time dining for an afternoon tea! The food was amazing & service was impeccable. I would highly recommend coming here for a casual afternoon or celebration with loved ones.
What a great experience the food was fantastic just the right size so could eat all three courses , the pawn main was fantastic and the staff made it feel special especially Asure who looked after us attending to all our needs topped my up the champagne!!
This hotel is beyond words in every aspect. From the amazing staff to the breath taking views from your room, the food and the location are all worth more than 5 stars. Every detail has been thought of and they do it so effortlessly. True professionals in every sense. The room faced towards the river and had an amazing view with plenty of space in the room too. The room was spotlessly clean and well serviced. Room service was excellent without any delays. We had a fantastic stay and an experience I will never forget.
I've been fortunate enough to stay in quite a few nice hotels and after a while you start to get a feel for what a 5* experience actually is, regardless of how many stars they claim to have. Shangri-La Shard can certainly walk the walk. (My only criticism is that the door to our room and a few others had a sort of leather covering, which is peeling, but that didn't diminish our experience once inside the room.) So what made it so good? The views. The views. The views. Most of the walls -- as you'd expect -- are glass and we enjoyed the most spectacular sunset. On to the bathroom: good bathroom products (L'Occitane!), perfect placement of the bath for that wow factor -- panoramic views of London while you soak -- and even the toilet! It always warm and it even washes your bum-bum for you. A warm toilet seat might be an unnecessary luxury, but why else are you in a place like this if not a bit of luxe? The bed and bedding was superb. You can make the room super dark too. The service was excellent. I particularly loved that the staff are not voiceless automatons, but friendly with personality. The breakfast is a proper breakfast buffet, catering to Chinese, Middle Eastern, American and European clientele, with lots of options for those with special dietary requirements. Two more major pluses: 1) The spa. The pool and the sauna (again - views!) are the highest in the UK and that alone made the visit feel special. The poolside service was super attentive and it's the little touches like someone holding your towel as you get out of the pool that truly make you feel like a guest, not a customer. Lastly, let's just give the surrounding a round of applause. There is so much good stuff on its doorstep: the Thames, Borough Market, Bermondsey, the Young Vic, Tower Bridge. …
Andrea Syed really looked after us well. We had a brilliant afternoon tea and enjoyed the wonderful views. At first we had a table at the rear but after some people had left and a front line table became available he moved us across. That was a real treat as was the whole experience. Many thanks I will visit again
I booked this as a surprise for my Wife and have to say it was worth every penny. We stayed for 2 nights on level 45 overlooking St Pauls Cathedral from the bedroom. The customer service in this hotel is excellent, from the moment we checked in nothing was too much trouble. We were made to feel special and that's rare these days even in so called 5 star hotels. The room was immaculate and we were fortunate to have a bath by the window. Would highly recommend requesting this even if it costs extra. Yes this hotel is expensive but its a unique experience and one that will never be forgotten. Will we return? Definitely. One of the finest hotels in the world without doubt.
A truly amazing hotel located right in the middle of the city. It's a place where you can relax and feel pampered, surrounded by luxury and comfort. The staff at Shangri-La London are really nice and welcoming. They make sure you have everything you need and are always ready to help. Checking in was easy, and they made me feel special from the moment we arrived!
This year I spent my holidays twice at the Shangri-La The Shard Hotel. And I can not wait for my 3rd visit. Just in April, I celebrated my birthday there and enjoyed a weekend. And after I scrolled through numerous hotel pages, I caught myself again and again to look at the booking page of the Shangri-La. And so it came as it had to come: I became a repeat offender and booked 3 nights, 4 days in this legendary hotel. I arrived at the hotel and the wonderful staff outside took care of my luggage. I have to say never did I met such a professional and lovely bunch of people. The staff is very friendly and takes care of everything. The high-speed elevator took me to the 35th floor in just a few seconds. As soon as the doors opened, the view of the overwhelming glass front was released, which literally takes your breath away and gives you a superior view of the city. Already here it is difficult to avert one's gaze. Only the view from your own room surpasses everything. I booked a Premier City View Room with a Bathroom with a View. The Views from the room and especially from the tub is A M A Z I N G. I loved the heights and the views. St. Pauls Cathedral, the London Eye in perfect view. And once it got dark, the london lights pulled you into their charms. And that's the reason for being sleepless in the clouds. The views were the reason why I could not sleep (on my first night) I always thought I could miss something. I LOVED IT!!!!!!! The bed was delightfully firm and the pillows very dense and sturdy, with just enough fluff. If I could design my own bed and pillows, I would want the Shangri-la. The marble-clad bathroom consists of a shower and a bathtub. The floor warms your feet, a TV screen in the mirrored area allows you to watch the news while brushing your teeth (for me it's always Frasier on Channel 4 ;-)), and the high-tech toilet heats up your bum. :-) The only thing which bothered me a bit was that my room key had to be reissued three times cause the key stopped working. The entire staff was accommodating and friendly. The porters downstairs made me feel very welcome, and whenever I left for or came from my daily London adventure, they made me feel welcome. It was like coming home to friends. The only thing I have to do now is deciding when I will be back at the Shangri-La in 2023. See you soon.…
The room was beautiful, clean and quiet. Bartenders in the lounge were top notch. Aside from that, service left a lot to be desired. My wife and I were there to celebrate her birthday and our 20th anniversary. I've been staying at 5 star hotels for 35 years and even when there's no special occasion you're greeted with chocolates, fruit, champagne or at least a welcome letter. We got nothing. They pride themselves on making people's stay special and I may as well have been in town for a conference. Desk staff seemed as though it was their first day- no help in getting a car to the airport for example. The biggest gaffe was when we headed to dinner one night- our driver was delayed due to the crazy traffic because of the cue for the Queen's memorial viewing. My phone was having…
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