Luxury and Spectacular Views at Shangri-La The Shard Hotel
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Shangri-La The Shard: Unveiling Guest Insights

Luxury and Spectacular Views at Shangri-La The Shard Hotel

31 St Thomas Street, London SE1 9QU England

Guests praise the scrumptious food, excellent service and pleasant ambience at Shangri-La The Shard Hotel. The hotel's central location allows for relaxation and pampering in luxury and comfort, while staff deliver a warm welcome and ensure guests have everything they need. Spectacular views of London can be seen from the rooms, which are beautifully decorated and spotlessly clean. The hotel's restaurants offer a variety of plant-based options, and the cocktails are highly recommended.

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  • Hospitality Marketers
  • Customer Experience Specialists
  • Travel Consultants
  • Restaurant Managers

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Custom Date - Apr 23, 2024
Popular Phrases
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  • Great food and great service

    We went for my husband’s birthday. Greatest experience. The food was scrumptious, the service by Syed was great. He was very attentive and kind. The ambience was very pleasant. We will definitely visit again.

    Sentiment
    • Positive
    Content
    • Service Excellence
    May 01, 2023
  • Great place for a couple drinks , exelent service

    Cocktails are amazing. Great atmosphere and great service.Pizza were amazing. Facilities very clean and services often. Recommended for night out with friends or solo .Looking forward to coming agien very soon.

    Sentiment
    • Positive
    Content
    • Cocktails and Food Quality
    May 01, 2023
  • SYED!

    Was served by syed at TING in shard, he was lovely and caring and made us feel at home. We only had a drink or 2 but because of syed we will definitely be back! Thank you syed! P.S syed needs a promotion

    Sentiment
    • Positive
    Content
    • Service Excellence
    May 01, 2023
  • Engagement Dinner

    Wonderful engagement meal! Jing was such a great server for us! She was very nice and welcoming. The miso cod and the sweet and sour prawns were delicious. We will definitely be back for our next trip to London 😊

    Sentiment
    • Positive
    Content
    • Dining Experience
    May 01, 2023
  • Top of the Shard restaurant.

    Jaime was super friendly made the best cocktails. He made sure we were having a great time. The view was fantastic from the 52nd floor. We had the sushi rolls and edamame topped off with signature cocktails.

    Sentiment
    • Positive
    Content
    • Cocktails and Food Quality
    May 01, 2023
  • Excellent

    Superb dinner with the best view in England Excellent ambience and attentive staff. Really top quality food and beverage The food was top notch and the views of London incomparable Thanks to our waiter Dave!

    Sentiment
    • Positive
    Content
    • Dining Experience
    May 01, 2023
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Sentiment Analysis
90 Net Promoter
Score
Popular Topics
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shangri-La The Shard, London based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Hospitality Marketers, Customer Experience Specialists, Travel Consultants, Restaurant Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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