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  • Who is this report for?
    • Retail Managers
    • Customer Service Analysts
    • Product Development Specialists
    • Brand Strategists
    • Market Researchers
Customer Sentiment on Lush: Praise and Criticism of Service and Products

Lush Customer Feedback Analysis: In-Depth Insights

The recent reviews for Lush reflect a mixed bag of customer experiences. Many customers praised the in-store service, highlighting friendly staff and memorable interactions that enhanced their shopping experience. Positive mentions included helpful employees and enjoyable product recommendations. However, numerous complaints surfaced regarding online orders, underweight products, and poor customer service which have led to dissatisfaction. The pricing of products, perceived as increasingly expensive, also garnered negative feedback. Overall, while some customers remain loyal and love the products, others express frustration with service issues and product quality, indicating a need for improvement.

Source: Trustpilot Reviews of Lush is rated "Average" with 2.9 / 5 on

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Customer Feedback Analysis of Lush is rated "Average" with 2.9 / 5 on

Uncover insights from Lush's customer feedback on Trustpilot with our comprehensive analysis. Dive into service, quality, and more.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Love lush

    Love lush. Great products service and price.Love the shampoo and conditioner bars

    Sentiment
    • Positive
    Content
    • Product Recommendations
    Jul 05, 2025
  • Online customer service dreadful

    Online customer service dreadful

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 03, 2025
  • #FlushLush

    #FlushLush. 7 years on and still as bad. Products are ideal if you fancy thrush

    Sentiment
    • Negative
    Content
    • Product Quality
    Jun 01, 2025
  • Awful place

    Awful place! Avoid avoid avoid. Staff are rude and unhelpful!

    Sentiment
    • Negative
    Content
    • Staff Experience
    Jun 01, 2025
  • Flush lush

    Flush lush. 7 years..we won't forget.

    Sentiment
    • Negative
    Content
    • Product Recommendations
    Jun 01, 2025
  • Not a fan of products...

    Not a fan of products...

    Sentiment
    • Negative
    Content
    • Product Quality
    May 31, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Lush is rated "Average" with 2.9 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Product Development Specialists, Brand Strategists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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