Mixed Reviews on Lumin Skincare: Quality Concerns vs. Subscription Issues
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Lumin Skincare Feedback Analysis: Insights & Trends

Mixed Reviews on Lumin Skincare: Quality Concerns vs. Subscription Issues

Mixed reviews for Lumin skincare products. While some customers praise the quality and effectiveness, others express dissatisfaction with hidden subscriptions, lack of customer service, and billing issues. Positive feedback highlights transformative results, quality products, and prompt delivery. However, negative reviews mention scams, delayed shipments, skin irritation, and difficulties canceling subscriptions.

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  • Skincare Brand Strategists

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Greatest Customer Service

    Very considerate and responsive customer service. Pleased with their service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 19, 2024
  • I was skeptical about using the product…

    I was skeptical about using the product at the beginning, but I feel very comfortable, I saw some changes. Even my friends noticed that my skin look better. I recommend the product.

    Sentiment
    • Positive
    Content
    • Product Quality and Efficacy
    Apr 15, 2024
  • Great first impressions!

    Great quality product - first time tried and have been impressed. Delivery was prompt and communication has also been good throughout.

    Sentiment
    • Positive
    Content
    • Product Quality and Efficacy
    Apr 15, 2024
  • An amazing product

    An amazing product. Gotten a clearer and smoother skin just in few weeks. Where have you been all my life Lumin? I highly recommend.

    Sentiment
    • Positive
    Content
    • Product Quality and Efficacy
    Apr 13, 2024
  • Big scam

    Big scam, they say free trail and juat pay for postage but they deducted 17 GBP which not even shown up in check out we relize when amount decuted from account. Even if you cancel subscription they won't cancel first month subscription.

    Sentiment
    • Negative
    Content
    • Subscription and Billing
    Apr 12, 2024
  • The products package is awesome and…

    The products package is awesome and it’s working fast as expected

    Sentiment
    • Positive
    Content
    • Product Quality and Efficacy
    Apr 11, 2024
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Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Lumin  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Service Executives, Retail Industry Analysts, Skincare Brand Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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