30 reviews between Aug 29, 2023 and Sep 16, 2023.
This luggage review highlights the durability issues of a set of suitcases, including broken zippers, handle, and wheels. Despite some positive features such as lightweight and maneuverability, the overall quality and longevity of the product are questioned. The orange color and ample packing space receive praise, but the lack of lock and difficulty in closing the suitcase are noted drawbacks. The review also mentions the customer's frustration with the warranty claim process and inability to get the item fixed.| Amazon Basics 20-Inch Hardside Spinner, Navy Blue | Carry-Ons
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30 reviews between Aug 29, 2023 and Sep 16, 2023.
Great suitcase for personal and business travel. Made it very well through a 2 week stint through Europe, and then domestic flights as well.
Pros: hardsided (vs. cloth) reduces chance of bringing a bed bug home, unusual color is easy to spot on luggage conveyer, fairly lightweight, roomier than expected, very easy to maneuver over smooth/slick surfaces, and has been durable, outside washes pretty easily with a Scotch pad and soapy water.
Cons: while fairly lightweight, it still has a bit more weight than some others. Handle feels a little flimsy, but there has been no problems with it, so maybe it's sturdier than you think. Harder to walk with it over carpet (better to tilt it and use only 2 wheels then).
Overall: great quality for the cost - would definitely buy one again.
I love this case for the most part. Great color, seems to hold up well through airport manhandling. My only issue is that the bag doesn't have a lock on it! I don't think I've seen a bag that doesn't have locks on it. I was kind of shocked.
Matches my bigger piece.
I ordered these last minute for a trip. They are lightweight and good sizes. Unfortunately, after one trip (via airplane), they were all banged up and looked very worn. One even had a crack. Not durable.
I was looking forward to using the suitcases on my vacation, they got good Reviews, however the suitcase had a large scratch on it. I had to send it back
Zippers did not hold up. Poor quality. Used twice and zipper detached from bag. Highly disappointed.
This luggage was used on one -round-trip and held up but I doubt it will be long lasting. It came through with a few small dents. In general, for the price, it is suitable though flimsy.
Bought two sets and my wife used hers for the first time (I haven't used mine) and one of the zippers broke on the first day of the first time it was used.
Poorly designed handle breaks easily. Customer support does not provide any help. their 10year warranty is worth nothing as they refuse to fix any issues after only a few weeks of use.
The first time we used the largest suitcase, the zipper pull came off of the zipper. This was on the zipper that allows the luggage to expand.
This was easily maneuverable during travel, held up well goodbye for the price
The hardside shell of this suitcase is incredibly durable. It has withstood the bumps and jostles of travel, keeping my belongings safe and secure.
The 24-inch size offers ample space for packing everything I need for my trips, whether it's a weekend getaway or a longer adventure. I can fit a surprising amount of items while still adhering to airline size restrictions.
I needed carry on luggage and I was happy with this purchase.
It was a perfect carryon and all my clothes fit nicely for a week.
Was in need of an upgrade for my carry on model.
Happy with my purchase so far.
The orange color stands out. Won't get lost in the crowd. Handle is wobbly when all the way up
Product broke after ~4 domestic trips over 13 months. As you’ll see in the picture there are now exposed screws so if we attempt to use again it will really start to fall apart. Spent 40 minutes on the phone with Amazon to file a warranty claim which they don’t have a process for. They couldn’t even process a replacement. At the end couldn’t even provide what I should do next thus I am writing this review to warn against buying anything from Amazon Basics if you want it to last longer than the Amazon return period (because you won’t be able to get it fixed based on my experience). Very frustrating!
This is not well made item. After two trips, one of the wheels broke off and the stitching is coming apart. Unable to return or replace.
This luggage rolls like a dream. I found this piece perfect for carry-on. It was the right size and was able to accommodate all of my needs for a three night/four day stay. I recommend hand roll travel bags. Armed with these I was able to maximize space to the point where I could also fit some shoes in.
I’m very happy with this luggage. It’s nice and sturdy.
The suitcase not only survived my 2 weeks in Japan, it was a piece of cake with it. It was within JRail’s size restrictions, so I could put it in the overhead rack on the bullet trains easily. The wheels did a pretty good job of keeping it going over uneven pavement and streets. The hard case saved some of the souvenirs we brought back for sure. After getting handled and jostled for two weeks, there were a couple scuffs and scratches but I was surprised at how well it didn’t get very banged up at all.
My only gripe is that the handle doesn’t extend as far as I’d like it to have - it made it a little hard to maneuver when I had another bag on the suitcase.
After looking them over, the quality is not looking so good. Also have read people having issues with zippers and wheels, I'm hoping we don't, a lot of money wasted if these turn out to be junk!
This survived 90 days of travel through southern Europe. I have pulled this stuffed with 43 lbs of content over many kilometers of cobblestones and bumpy Eastern European infrastructure. Enough said!
I really like this carry on! It was easy to roll everywhere and like the 2 mesh pockets inside which I used for eyeglasses wipes and chargers. Would highly recommend!
The suitcase was used about ten times before the handle broke. It's very hard to pick up without that handle. No replacement is available. I purchased it for $65 five years ago. Now $110.
its very strong and lightweight, i recommend, used it from dtw to mexico and not a scratch
Held up to a lot of travel and a lot of walking on cobblestones, roads and sidewalks. Looks good and also very functional. Lots of room.
Had been using a soft-sided Samsonite. Checked all the boxes. Bought this one because thought it would look more up-to-date and streamlined. which it does. Here's what it "doesn't" ! It doesn't close easily. difficult to line the "top" up over the bottom. Think it's a "weight thing". the top, being net bags, cannot hold anything of weight. Otherwise it moves easily enough and looks fine.
I purchased this as a birthday present. i never touched it. it went to different state. my daughter who got it loved it. she loved the color and said it felt like it was great quality.
Sturdy luggage but I ordered the 2 piece set and instead of the large and medium being delivered, the large and small sizes were brought. Disappointing but there's no time to make a return/exchange.
The first time I flew with this suit case, the zipper failed. When I went to pick it up from the luggage carousel, the zipper was completely pulled apart. Miraculously, none of my belongings were lost. The zipper is not broken because i was able to get it work again. It just completely failed at some point during the trip. Before I could use this suit case for the return flight, I had to go to Walmart and buy a web strap to prevent it from failing again. I can no longer trust this bag for air travel and I am going to try and return it to Amazon.
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