This luggage review highlights the durabilityissues of a set of suitcases, including broken zippers, handle, and wheels. Despite some positive features such as lightweight and maneuverability, the overall quality and longevity of the product are questioned. The orange color and ample packing space receive praise, but the lack of lock and difficulty in closing the suitcase are noted drawbacks. The review also mentions the customer's frustration with the warranty claim process and inability to get the item fixed.
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Zipper broke on literally the first time it was used
Bought two sets and my wife used hers for the first time (I haven't used mine) and one of the zippers broke on the first day of the first time it was used.
Sentiment
Negative
Content
Zipper Quality
Sep 11, 2023
Zipper broke on first use
The first time we used the largest suitcase, the zipper pull came off of the zipper. This was on the zipper that allows the luggage to expand.
Sentiment
Negative
Content
Zipper Quality
Sep 10, 2023
Size
It was a perfect carryon and all my clothes fit nicely for a week.
Sentiment
Positive
Content
Size and Weight
Sep 06, 2023
Broken after 2 trips.
This is not well made item. After two trips, one of the wheels broke off and the stitching is coming apart. Unable to return or replace.
Sentiment
Negative
Content
Durability
Sep 05, 2023
GOOD PRICE - QUALITY
its very strong and lightweight, i recommend, used it from dtw to mexico and not a scratch
Sentiment
Positive
Content
Size and Weight
Aug 30, 2023
Great Piece of luggage- Sturdy
Held up to a lot of travel and a lot of walking on cobblestones, roads and sidewalks. Looks good and also very functional. Lots of room.
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This page displays purchase options and a preview of the customer feedback analysis report for | Amazon Basics 20-Inch Hardside Spinner, Navy Blue | Carry-Ons based on online reviews collected from Amazon. The analysis helps Product Managers, Quality Assurance Specialists, Customer Experience Managers, Retail Buyers, Market Researchers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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