London House: A Beautiful Hotel in the Heart of Chicago

There was a glitch with our room that many hotels would consider as “Sorry, that’s just the way it is”. Marcus A and Andrea worked to find a solution that exceeded my expectations. In all areas of the hotel, customer service was excellent.

Marcus A. greeted me at check-in and I instantly knew I selected the right hotel. He was kind, informative and went above and beyond to make my stay special. The hotel is beautiful but the staff makes it even better!

The staff at the LondonHouse made the whole experience great for us. Edward Tobin is the best concierge I have ever worked with and we mostly stay at Marriott properties. The housekeeping staff went above and beyond to be helpful and ensure our stay was perfect and memorable. I would stay at this hotel again for one reason, the staff. Thank you again Edward for everything you did for us.

This is a quality hotel in the heart of the City of Chicago, . I can say right away I was having trouble finding anything at all negative to say , the standard of the room in terms of comfort and cleanliness was exceptional. We were fortunate to recieve an upgrade to the river view side of the building on the 16th floor so the views from the room over Chicago were spectaular. The check in process was smooth and uncomplicated, we arrived very early and had intended just dropping off our suitcases, but the hotel staff went above and beyond to find us a room there and then. A special mention to Andrea L at the hotel reception for her help and advice. The rooftop bar also needs mentioning , a nice place to spend time in a pleasant atmosphere, it provides of course an amazing vantage point to enjoy views over Chicago at night . I would without hesitation recommend this hotel when visiting Chicago.. …

I recently visited here for drinks with friends and had a wonderful experience. The atmosphere was very relaxing after a long day. Marcus Terry and Juan Carlos were also very friendly and knowledgeable. I would recommend this location for a date night or drinks with friends!

Marcus was amazing, he was so hospitable and helpful when it came to directions, the room, the rooftop, and fun activities to do in the city! I had a great time at London house definitely will be coming again!

We had an amazing time with Lindsay and Manny! Everything was set up so nice and they treated us like VIPs. They were all super friendly and really made our experience painless and amazing from start to finish.

My partner and I recently had the most magical experience at Londonhouse in Chicago, where I proposed and we enjoyed a delightful brunch. From start to finish, our time at Londonhouse was filled with exceptional service, breathtaking views, and incredible food. I cannot praise Manny, the reservation manager, and Lindsay, the event photographer, enough for their outstanding contributions to our special day. Manny, the reservation manager, went above and beyond to ensure that everything was perfect for our proposal and brunch. He was attentive, responsive, and incredibly accommodating. His warm and friendly demeanor made us feel welcomed and ensured that every detail was taken care of. Manny's expertise in coordinating special events truly shone through, and I'm grateful for his exceptional assistance. Lindsay, the event photographer, was an absolute joy to work with. She effortlessly captured the precious moments of our proposal, creating beautiful memories that we will cherish forever. Lindsay's talent and skill behind the lens were evident in every shot she took. She made us feel comfortable, allowing our genuine emotions to shine through in her photographs. Thank you, Lindsay, for immortalizing our special day with your artistic eye. Now, let's talk about the views. Wow! Londonhouse boasts some of the most breathtaking views of Chicago's iconic skyline. The panoramic vistas from the rooftop were simply awe-inspiring. We were mesmerized by the shimmering waters of the Chicago River and the towering skyscrapers that surrounded us. The ambiance was romantic, and the backdrop was picture-perfect. As for the food, it was nothing short of incredible. The brunch menu at Londonhouse offered a wide variety of delectable options to satisfy any palate. From mouthwatering classics to innovative dishes, each plate was beautifully presented and bursting with flavor. The culinary team's attention to detail and their commitment to using fresh, high-quality ingredients were evident in every bite. The flavors and textures danced harmoniously, making our brunch experience truly unforgettable. The overall atmosphere at Londonhouse exudes elegance and sophistication. The attentive and friendly staff members throughout the hotel added to the exceptional experience. The attention to detail and commitment to customer satisfaction were evident in every interaction. In conclusion, our proposal and brunch experience at Londonhouse in Chicago surpassed all expectations. Manny, Lindsay, and the entire team deserve the highest praise for their impeccable service and dedication to creating memorable moments. The stunning views and incredible food made this an unforgettable occasion for us. We highly recommend Londonhouse for anyone seeking a remarkable experience in the heart of Chicago.…

I have been travelling for over 20 years and have never had such a terrible experience as I did at London House on Saturday May 20th. I had booked a room through hotels.com for a double bed back in March. It was supposed to have been the perfect night out with myself and a some fellow moms after coming in from the suburbs. As I tried to check in, I was told, my room was given away and I was out of luck. I asked to speak to a manager. His name is Marcus and I have never ever met a more condescending and frankly rude human in the hospitality business in my life. He made me wait for over a half hour just to speak to him, and when we finally did speak, he told me to book elsewhere myself because the hotel was oversold. No explanations, no remorse, no customer service. He told me because I booked through hotels.com that it wasn’t his problem and I needed “to figure it out myself”. What he was really trying to do was shame me because I booked through a 3rd party app which I tried to explain was out of convenience since its on my phone and I’m a busy mom. Meanwhile, my gf’s and I had planned an entire night out that was completely ruined, there was no apology and he spoke to me as if this whole debacle was my fault and took zero responsibility for it. I have travelled all over the world and my husband and I both have status at other hotel chains and this was BY FAR the worst experience I have ever had. Marcus should be reprimanded and perhaps given a course on how to actually be a better human and manager. This was supposed to be my belated 40th b’day outing since covid ruined it last year and not only was that ruined, but my entire night was ruined by his lack of empathy. We all ended up having to go home which meant yet another birthday ruined this time by a human, not a pandemic.…

My family of three booked a king bedroom vista suite with a sleeper sofa for our kiddo for a Friday and Saturday night. First, I felt like we got off on the wrong foot when I received a text message while boarding my flight to Chicago from Houston at 5:53PM CT saying "Good evening - This is Ricardo from the LondonHouse Chicago. We are wondering if we should still expect you for your reservation tonight. If we do not hear a response, we will be required to cancel the reservation. - Ricardo, Supervisor." This is not the customer service I expect from a $700 a night hotel. I texted back that, yes, we would be there, and that our flight would land at 9:22PM at O'Hare. It's a good thing I wasn't already on my Houston to Chicago flight when they sent that! I didn't appreciate…

Me and my wife just dine in for my birthday at the roof top of our hotel ( Londonhouse ) and grated very warm From the hostess and got a great service from Azul and GiGi . Also got a birthday cake that we loved . Staying three nights and going back home . You guys are the best . Vahid

It’s an amazing hotel at amazing location. Also there is rooftop with excellent views. Staff is very cooperative. I appreciate all support given by Ricky, he is a kind heart and very much helpful. Overall I loved my stay here.

Marcus A. checked me in and was very professional and knowledgeable. He made it an easy experience. We look forward to a pleasurable stay. The views are lovely and the margaritas are not so bad either !

Shams was so amazing and helped me with the check-in process and even upgraded my room! I really appreciated his attention to detail and hospitality in making me feel welcomed in Chicago! Such a great experience!

It’s been quite a while since I felt the need to leave a review. We stayed in the vista room. It had a beautiful view of the Chicago river and Marina City. The staff could not have been better. The room needed a little attention, such as peeling paint on the bottom of the mirror. That being said this is a five star hotel. We had trouble with the Land and Lakes restaurant with our breakfast vouchers. The eye rolling was obvious. We felt ignored. I think they like the local people more than hotel people. I would never go there again the food was just okay. That being said we are planning another trip next summer or when we can stay longer.

Central location with great view over the river. Friendly, helpful and professional staff. Spacious lobby with well-stocked bar. Excellent meeting facilities and in-time service of food and drinks.

I did a surprise proposal at the cupola for my girlfriend. Manny did such a great job with my surprise proposal at the cupola at London house rooftop. Made my job very simple. He took care of everything.

My wife and I stayed here on a Saturday night at the beginning of May. We did the early check in through the app. We also stopped at the front desk to confirm the room and get the Land and Lake (restaurant) breakfast vouchers. We are Hilton honors members and love the benefits of the rewards program. We also got an additional room key card at the front desk. We stayed in a King Bed room on the 20th floor. The view of the river and downtown buildings is great. The room was clean. The bed was comfortable. The room came with a nice size flat screen tv and mini fridge. There was also a couple bottles water in the room free for Hilton rewards gold and diamond members. We like the location of this hotel and love the service. We enjoyed breakfast and Land and Lake. We will be back very…

I had a quick trip to Chicago for work and was delighted from the moment I walked in. At the front desk, Tyrice set the tone with a big smile and warm greeting -- much appreciated after a very long day of traveling and meetings. He made check in quick and simple and provisioned me with a lovely hotel room with a beautiful view of the river. The building is stunning, but more importantly every staff member I encountered had a smile and a kind word. I did not make it up to the rooftop bar, but the restaurant downstairs was pretty good. If I have to come back to Chicago, I will definitely stay here!

Wonderful experience! Manny and their team were extremely professional, helpful, and caring my fiancé and I’s proposal in the Cupola. I would highly recommend Manny’s team and the London House Cupola to any couple who are considering an engagement!

London House is a beautiful hotel! The manager, Marcus, was very kind and even helped my friend and I get a table at the upstairs bar while we waited out the rain. The view from the roof is like no other in Chicago and the drinks are delicious!

First of all, we would like to thank Ms.Maria who was so welcoming and helped us to upgrade our room since it was beside the elevator and it was so noisy. Ms.Maria took care of us and upgraded our room also she makes sure that we are feeling comfortable and everything is just excellent Ms.Maria is very professional with guests ,also she helped us by providing maps to show us the best root to reach our conference. Keep it us Ms.Maria you are the best We would choose same hotel again and will recommend it

Our bellhop, Mark Z, really tipped the scale to the 5th star. He was helpful and very focused on giving us info for a smooth check in and stay. Even when we were leaving, he noticed my struggle with a ride app and connected me to a driver for the hotel. Everyone at the hotel was courteous and helpful. I would definitely stay here again!

Rooms are a bit dated but nice, and clean. Self parking is across the street about a half a block away Logistics getting from there to your room are a bit of a challenge guessing things like this are pretty normal for folks that visit Chicago

We were promptly greeted and given a brief overview of amenities. The hotel was beautiful, our room was clean and comfortable. The bedding and linens were nice quality. The views were stunning. At night, I stared from our room window in awe. Everyone was friendly and welcoming. The location was a great area to walk everywhere. I would definitely return.