LOLA Customer Dissatisfaction and Product Performance Issues Summary
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LOLA Feedback Analysis: Insights on Customer Concerns

LOLA Customer Dissatisfaction and Product Performance Issues Summary

LOLA customers express dissatisfaction with various issues such as poor product quality, delivery delays, lack of customer support, and discomfort with the tampons. Complaints include problems with tampon absorption, applicator discomfort, leakage, and billing issues. Customers report difficulties in canceling subscriptions, receiving incomplete orders, and facing challenges with customer service responsiveness. Some users mention their disappointment with the product's performance, including pads not absorbing properly and tampons shedding. Overall, negative experiences highlight issues with product effectiveness, customer service communication, and subscription management.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent Product, Terrific Customer Service

    I've been a LOLA customer for years. Their product works great and their customer service is superb. I highly recommend for non-toxic feminine products. Do your research as to why it is important to our bodies!

    Sentiment
    • Positive
    Content
    • Product Ingredients and Sensitivity
    Dec 27, 2023
  • I’d give a zero if I could

    I’d give a zero if I could. This is a total sc company. Never received product despite message saying it was delivered. They pretend they’re concerned by emailing back. Can’t believe I fell for this company. DO NOT BUY FROM THEM. NOTHING.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 05, 2023
  • The panty liners don't stick to my…

    The panty liners don't stick to my underwear, they are the worst panty liners I ever used, a waste of 8 dollars. Will be returning to the store.Can't call customer service on the number.

    Sentiment
    • Negative
    Content
    • Product Quality and Absorbency Issues
    Apr 19, 2023
  • Tampons don’t absorb much

    Tampons don’t absorb much, I bleed through within the hour and the tampon comes out half clean/white.. and that’s with the largest size.

    Sentiment
    • Negative
    Content
    • Leakage and Comfort Concerns
    Oct 15, 2022
  • Everything is great

    Everything is great! It feels so good for my V, and it has a pleasant scent! Plus, the daily multivitamins help out a lot!

    Sentiment
    • Positive
    Content
    • Product Quality and Absorbency Issues
    Nov 12, 2021
  • I bought the super tampons to try

    I bought the super tampons to try. I used several in one day because of all the leaks. The tampons are not very absorbent. After 45 minutes my clothes are bloody and the tampon is barely wet. I do not have these problems with other tampons

    Sentiment
    • Negative
    Content
    • Product Quality and Absorbency Issues
    Sep 13, 2021
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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