Mixed Reviews for LemFi: Efficiency Praised, Customer Service Criticized
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LemFi Review Analysis: Unveiling Customer Insights

Mixed Reviews for LemFi: Efficiency Praised, Customer Service Criticized

Analysis of 30 Trustpilot reviews for LemFi reveals mixed feedback. While some users praise LemFi's efficiency and ease of use, others express frustration over account lockouts, delayed transactions, poor customer service, and unresolved issues. Common complaints include blocked accounts, long resolution times, unresponsive customer support, and technical glitches. Users suggest exploring alternative money transfer services due to LemFi's shortcomings.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Lemfi has been and is still a life…

    Lemfi has been and is still a life saver. Having to send money from Canada to Nigeria has been stress-free. The app works really well with no glitch. No hidden charges as well. I hope Lemfi keeps this up.Kudos to the team!

    Sentiment
    • Positive
    Content
    • App Usability
    Apr 02, 2024
  • When things go wrong they are…

    When things go wrong they are completely useless you can call them and they don’t even understand what’s going on

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 29, 2024
  • They are trusted but their customer…

    They are trusted but their customer service is horrible !!! They take too long to answer and they eventually don’t even give you the help you need directly. We can be exchanging emails but the customer service would take 2 business working days to respond and the problem hasn’t even bern resolved yet.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 26, 2024
  • What a rip off send money only to…

    What a rip off send money only to realise there rate was very low compare to others and I have been using them for so long now well not anymore not bothered looking around as I thought they would atlist match same rate a bit or the way it is even if they wanted to make money off people that is very low to go not very nice

    Sentiment
    • Negative
    Content
    • Exchange Rate Concerns
    Mar 25, 2024
  • These Nigerians are full of crap

    These Nigerians are full of crap. Opened up an Account with LemFi and did not use their services at all as the app didn’t allow me. I emailed them and they kept asking me for source of funds etc although I had t even made any transactions with them. I complained and they said they closed my account as I don’t meet section 8 of their terms and conditions which didn’t even apply to me. However iam using a friend LemFi account to send money which is downloaded on my phone.

    Sentiment
    • Negative
    Content
    • Account Management Issues
    Mar 06, 2024
  • WARNING!!

    WARNING!!! Do not use LemFi, they will frustrate you to death. I downloaded the app and sent money severally and my account was disabled all of a sudden without any reason. I kept calling LemFi customer support and a ticket was opened. After more than 20 calls and over 6 weeks of no solution to reopen my account, all that the customer service representative will tell me is that we have escalated your issue, I requested for my balance of $185. As I am writing this review, I haven’t still received my balance. I received an email from Obi asking for my bank statement which I sent and two weeks later I received the same type of email from another representative asking for the same information.There are better and more reliable apps to use in sending money to Africa. Stay away from LemFi

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 06, 2024
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Sentiment Analysis (of 30 reviews)
12 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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