LEATHERMAN Wave Plus: Durable but Faces Customer Service Criticism
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LEATHERMAN Wave Plus: Durable but Faces Customer Service Criticism

LEATHERMAN Wave Plus Review Analysis: Unveil User Insights

The LEATHERMAN Wave Plus multitool receives mixed reviews from users. Many praise its durability, functionality, and high-quality materials, particularly highlighting the effectiveness of its pliers and knife. However, some users report challenges with the tool being excessively tight upon arrival, requiring significant effort to loosen. Customer service experiences have been notably negative, with complaints about lack of support and rising product prices. Concerns over cleanliness and black oxide staining on certain models have also been voiced. While some users find it perfect for everyday carry, others express disappointment in performance, indicating that the premium price may not guarantee premium support.

Source: Amazon Product Reviews of LEATHERMAN - Multiherramienta Wave Plus

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Customer Feedback Analysis of LEATHERMAN - Multiherramienta Wave Plus

Insightful analysis of LEATHERMAN Wave Plus reviews, covering quality, service, and more for informed purchasing decisions.

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  • Had to return it

    This seemed like a neat tool but I found it too hard to use. Very stiff!

    Sentiment
    • None
    Content
    • Ease Of Use
  • Quality

    Highest quality you can buy

    Sentiment
    • Positive
    Content
    • Tool Quality
  • Broke 2nd time using

    I have been using multitools since my military and LE days never have I had a lemon like this before. I own a dozen and just purchase this!

    Sentiment
    • Negative
    Content
    • Durability
  • Excellent tool

    Excellent tool for everyday carry. Hassle free no questions asked warranty.

    Sentiment
    • Positive
    Content
    • Warranty Issues
  • Love it!!

    All the tools you need, nothing you don’t. All the tools are well made and work well, even in tough conditions. Knife is amazing, sharp and actually big enough to use. Pliers are amazing, no play in them, good bite. Love these

    Sentiment
    • Positive
    Content
    • Design And Features
  • Excellent tool...but...

    Excellent tool but it's extremely tight out of the packet. Takes a LOT of work to loosen it up to be usable (barely). Maybe the one I got was defective.

    Sentiment
    • None
    Content
    • Ease Of Use
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10 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for LEATHERMAN - Multiherramienta Wave Plus con cortadores de alambre reemplazables prémium, tijeras based on online reviews collected from Amazon. The analysis helps Product Managers, Marketing Specialists, Retail Buyers, Customer Service Managers, Outdoor Gear Retailers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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