Mixed Feedback on Le Méridien NYC: Prime Location, Small Rooms, and Noise Issues
Le Méridien NYC Feedback Analysis: The Good, The Bad

Mixed Feedback on Le Méridien NYC: Prime Location, Small Rooms, and Noise Issues

120 W 57th St, New York, NY 10019, United States

Mixed reviews highlight Le Méridien New York, Central Park's prime location near attractions, friendly staff, small rooms, and ongoing construction noise issues. Guests appreciated the comfortable beds, but some raised concerns about cleanliness, hidden fees, outdated rooms, and unmet expectations. Positive feedback emphasized the excellent service, proximity to Central Park, and helpful concierge. However, negative aspects included rooms lacking adequate lighting, old decor, poor views, and inconveniences such as limited room amenities and noise disturbances.

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Popular Phrases (of 30 reviews)
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  • Great location, rooms are a bit smaller than expected but it is NYC

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • If you are coming to NYC for vacation do not stay here. This hotel is not in good conditions. It is very dark inside. The room we stayed at smells horrible. I will never recommend anyone to stay here.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience and Disappointments

  • Great location and amazing service from Sonam and Lydia! Will be returning soon

    Sentiment
    • Positive
    Content
    • Service and Staff Friendliness

  • Great front desk after hrs. The front desk and bell man very knowledgeable and helped me with the best choices when it came to after hr eateries. Great area and friendly peopleNearby activities: PlentySafety: Great area

    Sentiment
    • Positive
    Content
    • Service and Staff Friendliness

  • فندق جيد جدا يعتبر صغير نسبيا ولكن يمتاز بالموقع و الهدوء والاسعار المناسبه

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • They charged from my security deposit for stains in the carpet at the passage.when i asked for proof like any cctv footage etc. they said we have charged you can raise dispute.I really had very bad experience.Will never stay in Le meridien and will never recommend to any one.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience and Disappointments
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Le Méridien New York, Central Park based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Advisors, Marketing Specialists, Real Estate Investors, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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