Negative Reviews for Lalamove: Poor Customer Service and Lack of Accountability
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Lalamove Feedback Analysis: Unlock Customer Insights

Negative Reviews for Lalamove: Poor Customer Service and Lack of Accountability

Lalamove receives negative reviews for their customer service, high prices, and lack of accountability. Customers complain about rude and unhelpful customer service, drivers demanding extra money, and damaged items during delivery. The company is accused of poor compensation for broken items and a lack of professionalism. Lalamove is also criticized for their slow and irresponsible service, scratch on wooden floors, and allowing multiple bookings without notification. The terms highlighted for SEO optimization are: prices, customer service, drivers, damaged items, compensation, broken items, slow service, scratch on wooden floors, multiple bookings, and notification.

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Custom Date - Apr 14, 2024
Featured Content
  • Booking takes a lot of time

    Booking takes a lot of time, forcing you to add a drivers tip , worst is while doing booking and cancelling it due to long time duration of waiting Lalamove automatically deducts money from my wallet :(

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Sep 18, 2023
  • Worse customer service ever

    Worse customer service ever. No intention to resolve your issues. Very very frustrating, especially since they take so unreasonably long to assign you a live agent to ‘help’ u.

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 06, 2023
  • apa kena mengena tanya rumah ada orng…

    apa kena mengena tanya rumah ada orng atau apa2 hantar barang dah la

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jul 12, 2023
  • Lalamove driver drives dangerously

    Lalamove driver drives dangerously at jalan dato keramat near Gama in Penang on 16.1.23 2.10pm. car number PJG2546 silver perodua

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Jan 16, 2023
  • Lost my money and time

    Terrible in every way - DO NOT USE!!!Lost money and time. Lalamove is a Nightmare

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jun 10, 2022
  • Horrible slow service

    Horrible slow service. I will not surprised if they close down soon.

    Sentiment
    • Negative
    Content
    • Delivery Service
    May 09, 2022
  • See All Reviews
Sentiment Analysis
-98 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lalamove  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Logistics Coordinators, Supply Chain Analysts, Business Strategists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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