Mixed Feedback for Kredivo: Praises for Assistance, but Concerns Over Missing Features and Transaction Issues
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Mixed Feedback for Kredivo: Praises for Assistance, but Concerns Over Missing Features and Transaction Issues

Kredivo Customer Feedback Analysis: Insights & Improvements

Kredivo receives mixed feedback from users, with praises for its assistance and convenience, but also complaints about missing features, restrictions on usage, and issues with transactions. Users appreciate the quick response and simplicity of the app, although some face limitations with payment options and account blocks despite timely repayments. Suggestions for improvement include enhancing flexibility, restoring features like Infinite Card, Flexi Card, and QRIS, and resolving issues with virtual accounts and cash withdrawals.

Source: Google Play Reviews of Kredivo - Cicilan s/d 24 Bulan

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Customer Feedback Analysis of Kredivo - Cicilan s/d 24 Bulan

Explore Kredivo's mixed customer feedback on ease of use, transaction issues, and feature requests in our detailed analysis report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Tidak bisa transaksi di e commerce tokped, virtual account briva selalu salah,

    Sentiment
    • Negative
    Content
    • Payment and transaction issues
    May 11, 2024

  • Superb. Very very very fast response and action. Amazing. Very satisfied

    Sentiment
    • Positive
    Content
    • Customer service satisfaction
    May 11, 2024

  • Excellent service & simple using this application. Thx Kredivo

    Sentiment
    • Positive
    Content
    • Customer service satisfaction
    May 11, 2024

  • Mantab..menjadi lebih mudah dalam meminjam modal usaha... Sukses terus Kredivo

    Sentiment
    • Positive
    Content
    • Loan process experience
    May 10, 2024

  • Punya voucher ga bisa digunakan. Minimal belanja udh sesuai tgl nya pun masih berlaku. Jd percuma dong tuker point. Duhai kredivo. Cape dehhhh -_-""

    Sentiment
    • Negative
    Content
    • Limitation and restrictions
    May 10, 2024

  • Anti ribet dgn uang cash ya

    Sentiment
    • Positive
    Content
    • Convenience and ease of use
    May 10, 2024
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kredivo - Cicilan s/d 24 Bulan based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Market Researchers, Financial Analysts, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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