Mixed Reviews Highlighting Quality Yarn and Customer Service with Room for Improvement in Shipping Efficiency
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Knit Picks Feedback Report: Insights and Analysis

Mixed Reviews Highlighting Quality Yarn and Customer Service with Room for Improvement in Shipping Efficiency

Mixed reviews for Knit Picks with customers praising the quality of yarn and customer service while others express dissatisfaction with shipping delays, errors in orders, and poor customer service experiences. Positive comments highlight great yarn selection, fast order processing, and excellent customer service, including quick replacements. Negative feedback focuses on slow shipping, unhelpful customer service representatives, and errors in order fulfillment. Some customers had issues with unexpected charges, long shipping times, and dissatisfaction with product packaging. Overall, the company receives praise for product quality and customer service but needs improvement in shipping efficiency and customer response training.

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  • Product Development Specialists
  • Customer Service Trainers
  • Supply Chain Analysts
  • Retail Business Analysts

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Beware of spam after purchase

    Was added to a physical mailing list that I never signed up for. Customer service was very rude and unhelpful in unsubscribing.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 26, 2024
  • Pathetic customer service and after…

    Pathetic customer service and after sales serviceThey charge shipping but don't deliver to the correct address.

    Sentiment
    • Negative
    Content
    • Shipping Experience
    Aug 28, 2022
  • Knit Picks always 5 Stars from me from…

    Knit Picks always 5 Stars from me from Customer Service to Delivery even during the pandemic can't be beaten.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 11, 2021
  • I am knitting my first sweater with…

    I am knitting my first sweater with Twill in fiddlehead and it's beautiful to work with.

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 22, 2021
  • I love knitpicks

    I love knitpicks, GREAT yarn selection, I always get my orders promptly and have not yet sent anything back! They are wonderful

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 21, 2021
  • Knit Picks has never failed me...

    My needles arrived quickly and were just what I expected. Knit Picks is always spot on.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Nov 19, 2021
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Knit Picks  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Product Development Specialists, Customer Service Trainers, Supply Chain Analysts, Retail Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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