Mixed Reviews for Knetbooks: Fast Shipping & Good Prices, Yet Communication Lacks
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Knetbooks Feedback Analysis: Unlock Customer Insights

Mixed Reviews for Knetbooks: Fast Shipping & Good Prices, Yet Communication Lacks

Knetbooks receives mixed reviews with customers praising fast shipping, good prices, and book conditions, but some complain about delayed orders, poor communication, and billing issues. Positive feedback highlights quick delivery, great packaging, and helpful customer service. On the other hand, negative comments mention delayed notifications, lack of human interaction, and challenging refund processes. Overall, the company's strengths lie in affordable pricing, speedy delivery, and book quality, while areas for improvement include better communication, addressing order delays promptly, and enhancing customer support.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The book came quickly!

    The book came quickly and packaged well! Thank you!

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Mar 19, 2024
  • Great fast service

    Great fast service, book is in excellent condition

    Sentiment
    • Positive
    Content
    • Book Condition and Packaging
    Mar 18, 2024
  • Found what I needed

    Found what I needed. Good price. Arrived quickly. Exactly what I needed.

    Sentiment
    • Positive
    Content
    • Product Quality and Pricing
    Feb 20, 2024
  • Never received my items

    Never received my items! They did not answer my email either. I will need to call my bank.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 14, 2024
  • Easy transaction

    Easy transaction. Book was as described. Fair price

    Sentiment
    • Positive
    Content
    • Ordering Process
    Feb 09, 2024
  • Efficient delivery and quality

    The textbook arrived quickly and in great condition

    Sentiment
    • Positive
    Content
    • Book Condition and Packaging
    Feb 08, 2024
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Sentiment Analysis (of 30 reviews)
48 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Knetbooks  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Business Analysts, Marketing Professionals, Retail Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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