Customer Service Woes and Delivery Problems at JCPenney
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JCPenney Customer Feedback Analysis Report

Customer Service Woes and Delivery Problems at JCPenney

JCPenney is facing serious customer service issues with delivery problems, rude staff, and unhelpful responses. Customers complain about incorrect orders, lost merchandise, and poor quality items. The lack of empathy from employees and the company's failure to address concerns are leading to a decline in customer satisfaction. Issues range from online orders being shipped to the wrong address, unhelpful returns policies, to filthy store conditions and pest problems. Overall, the reviews highlight concerns about JCPenney's customer service, product quality, and overall lack of care for their customers' experiences.

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  • Customer Service Trainers
  • Product Quality Analysts
  • Supply Chain Specialists
  • Marketing Professionals

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I love shopping at Fort Myers location

    I love shopping at Fort Myers location Peggy & rosa, I love them so much Good customer service, very understanding.Peggy need to get promoted One love

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • Es una estafa me robaron más de 8…

    Es una estafa me robaron mĂĄs de 8 millones de pesos y segĂșn debo pagar para subir la puntuaciĂłn de crĂ©dito son unos estafadores

    Sentiment
    • Negative
    Content
    • None
    Apr 14, 2024
  • Me robaron 8 millones y nada que me…

    Me robaron 8 millones y nada que me responden por el dinero. Lo peor.

    Sentiment
    • Negative
    Content
    • None
    Apr 11, 2024
  • Esta empresa es un aestafa te dicen que…

    Esta empresa es un aestafa te dicen que inviertas y te roban y no devuelven la plata estafadores

    Sentiment
    • Negative
    Content
    • None
    Apr 03, 2024
  • Muy mala me robaron

    Muy mala me robaron Casi 2 millones y no hubo devolucion y uno invierte y nada No inviertan

    Sentiment
    • Negative
    Content
    • None
    Mar 31, 2024
  • La empresa mejoraría si no engañarán a…

    La empresa mejoraría si no engañarån a la gente. Xq lo q hacen es pedir plata y dicen q se gana mås y es mentira nunca la devuelven . Le roban a uno

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Mar 16, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for JCPenney  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Quality Analysts, Supply Chain Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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