Overstock.com: Customers Express Dissatisfaction with Shipping, Incorrect Products, and Poor Customer Service
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Overstock.com: Customers Express Dissatisfaction with Shipping, Incorrect Products, and Poor Customer Service

Customers express dissatisfaction with Overstock.com due to issues with shipping, incorrect products, poor customer service, and high return fees. Complaints include receiving different items, overcharging for returns, false advertising, damaged products, and difficulty reaching customer service. The company has also been accused of bait and switch tactics, delayed shipments, and inadequate communication.

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Custom Date - Apr 19, 2024
Featured Content
  • Poor quality bedsheets…

    I purchased a set of 1000 thread count Egyptian cotton sheets. Four months of use and they have pilling all over. Real Egyptian cotton will not pill so I surmise this product was falsely advertised. No more Overstock for me.

    • Negative
    • Product Quality
    Aug 15, 2023
  • The worst website to shop

    The worst website to shop. Overcharge to return triple than accrual cost of the item. Never again

    • Negative
    • Return Policy
    Aug 12, 2023
  • Never shipped purchase

    Took my money 3 weeks ago, item listed as in stock - still not shipped with no update for the last 2 weeks.

    • Negative
    • Shipping and Delivery
    Jul 29, 2023
  • Customer service is the worst

    Customer service is the worst. Manufacturer was no better. Damaged product and neither would help me

    • Negative
    • Customer Service
    Jul 24, 2023
  • The new table set is amazing

    The new table set is amazing. It came in about a week or so but most importantly it came in perfect condition and the set up and assembly was easy.

    • Positive
    • Product Quality
    Jul 09, 2023
  • If I could I wouldn’t give even one…

    If I could I wouldn’t give even one star. Waiting for rug 6 weeks. Rug was very poor quality and smell. I returned the rug and I was charged $50 for label that I have to printed! Joke! Not recommend

    • Negative
    • Return Policy
    Jun 28, 2023
  • See All Reviews
Sentiment Analysis
-96 Net Promoter
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