Overstock.com: Customers Express Dissatisfaction with Shipping, Incorrect Products, and Poor Customer Service
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Overstock.com: Customers Express Dissatisfaction with Shipping, Incorrect Products, and Poor Customer Service

Explore Overstock.com Customer Feedback Insights

Customers express dissatisfaction with Overstock.com due to issues with shipping, incorrect products, poor customer service, and high return fees. Complaints include receiving different items, overcharging for returns, false advertising, damaged products, and difficulty reaching customer service. The company has also been accused of bait and switch tactics, delayed shipments, and inadequate communication.

Source: Trustpilot Reviews of Overstock.com 

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Customer Feedback Analysis of Overstock.com 

Unlock insights on Overstock.com with our customer feedback analysis report covering shipping, products, and service.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Poor quality bedsheets…

    I purchased a set of 1000 thread count Egyptian cotton sheets. Four months of use and they have pilling all over. Real Egyptian cotton will not pill so I surmise this product was falsely advertised. No more Overstock for me.

    Sentiment
    • Negative
    Content
    • Product Quality
    Aug 15, 2023
  • The worst website to shop

    The worst website to shop. Overcharge to return triple than accrual cost of the item. Never again

    Sentiment
    • Negative
    Content
    • Return Policy
    Aug 12, 2023
  • Never shipped purchase

    Took my money 3 weeks ago, item listed as in stock - still not shipped with no update for the last 2 weeks.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Jul 29, 2023
  • Customer service is the worst

    Customer service is the worst. Manufacturer was no better. Damaged product and neither would help me

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 24, 2023
  • The new table set is amazing

    The new table set is amazing. It came in about a week or so but most importantly it came in perfect condition and the set up and assembly was easy.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jul 09, 2023
  • If I could I wouldn’t give even one…

    If I could I wouldn’t give even one star. Waiting for rug 6 weeks. Rug was very poor quality and smell. I returned the rug and I was charged $50 for label that I have to printed! Joke! Not recommend

    Sentiment
    • Negative
    Content
    • Return Policy
    Jun 28, 2023
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Sentiment Analysis (limited preview)
-96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Overstock.com  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, E-commerce Analysts, Business Strategists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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