Jackson & Perkins Customer Reviews: Quality and Service Concerns
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Jackson & Perkins Review Analysis: Insights Revealed

Jackson & Perkins Customer Reviews: Quality and Service Concerns

Jackson & Perkins has garnered mixed reviews from customers, with many expressing disappointment over product quality and customer service. Numerous complaints highlight issues such as receiving dead or moldy plants, difficulties in obtaining refunds, and inadequate shipping practices. Customers reported long wait times for shipments and poor communication from customer service representatives. While some positive feedback exists regarding certain products, the majority of reviews indicate a lack of reliability and dissatisfaction with the purchasing experience. As a result, many customers have vowed not to shop with the company again and recommend seeking alternatives.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Advertising plants for $16 LIARS!

    Advertising plants for $16. Then you go up website and it jumps to $30.95. Then they say you can get 20% off if you sign up with your email. When you try it says this item is excluded. What a scam! Liars liars!!!

    Sentiment
    • Negative
    Content
    • Pricing and Discounts
    May 16, 2024
  • This company is horrible

    This company is horrible. Avoid at all cost. Plants are nothing like what they show. Reviews are filtered by company. Jackson Perkins is nothing of what it used to be. This company is now an unethical operation. AVOID.

    Sentiment
    • Negative
    Content
    • Product Misrepresentation
    Apr 28, 2024
  • Experienced gardener

    Experienced gardener. Don't buy their bare root roses online they don't grow or survive.One of eight survived. Return policy is not 1 year but 90 days per their customer service email. Makes purchases too risky. I have many roses thriving but not the ones purchased from them.

    Sentiment
    • Negative
    Content
    • Plant Quality Concerns
    Apr 09, 2024
  • Over priced

    Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!

    Sentiment
    • Negative
    Content
    • Pricing and Discounts
    Apr 09, 2024
  • It was so nice

    I brought a gorgeous dish garden today and requested a purple ribbon, which I received. It's a pleasure to buy from such a lovely shop with wonderful customer service. Looking forward to my next visit. Thank you for the calendar and the adorable snowman...Have a very nice and healthy holiday.

    Sentiment
    • Positive
    Content
    • Positive Product Experiences
    Mar 14, 2024
  • DO NOT EVER BUY ROSES FROM THIS…

    DO NOT EVER BUY ROSES FROM THIS COMPANY!A 90 day guarantee is not sufficient to see if your sickly looking shipment of roses is going to make it through the winter. I lost 4 0f 6 they sent me. A lousy Christmas present and I would discourage anyone from buying a gift card from them.

    Sentiment
    • Negative
    Content
    • Refund Difficulties
    Aug 16, 2023
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Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Jackson & Perkins  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Analysts, Marketing Strategists, Business Development Executives, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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