Jackson & Perkins Customer Reviews: Quality and Service Concerns
Jackson & Perkins Review Analysis: Insights Revealed
Jackson & Perkins has garnered mixed reviews from customers, with many expressing disappointment over product quality and customer service. Numerous complaints highlight issues such as receiving dead or moldy plants, difficulties in obtaining refunds, and inadequate shipping practices. Customers reported long wait times for shipments and poor communication from customer service representatives. While some positive feedback exists regarding certain products, the majority of reviews indicate a lack of reliability and dissatisfaction with the purchasing experience. As a result, many customers have vowed not to shop with the company again and recommend seeking alternatives.
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Advertising plants for $16. Then you go up website and it jumps to $30.95. Then they say you can get 20% off if you sign up with your email. When you try it says this item is excluded. What a scam! Liars liars!!!
Sentiment
Negative
Content
Pricing and Discounts
May 16, 2024
This company is horrible
This company is horrible. Avoid at all cost. Plants are nothing like what they show. Reviews are filtered by company. Jackson Perkins is nothing of what it used to be. This company is now an unethical operation. AVOID.
Sentiment
Negative
Content
Product Misrepresentation
Apr 28, 2024
Experienced gardener
Experienced gardener. Don't buy their bare root roses online they don't grow or survive.One of eight survived. Return policy is not 1 year but 90 days per their customer service email. Makes purchases too risky. I have many roses thriving but not the ones purchased from them.
Sentiment
Negative
Content
Plant Quality Concerns
Apr 09, 2024
Over priced
Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!
Sentiment
Negative
Content
Pricing and Discounts
Apr 09, 2024
It was so nice
I brought a gorgeous dish garden today and requested a purple ribbon, which I received. It's a pleasure to buy from such a lovely shop with wonderful customer service. Looking forward to my next visit. Thank you for the calendar and the adorable snowman...Have a very nice and healthy holiday.
Sentiment
Positive
Content
Positive Product Experiences
Mar 14, 2024
DO NOT EVER BUY ROSES FROM THIS…
DO NOT EVER BUY ROSES FROM THIS COMPANY!A 90 day guarantee is not sufficient to see if your sickly looking shipment of roses is going to make it through the winter. I lost 4 0f 6 they sent me. A lousy Christmas present and I would discourage anyone from buying a gift card from them.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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