Negative Reviews for ITVX App: Poor User Experience and Technical Issues
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ITVX Review Analysis: Enhance Your App Experience

Negative Reviews for ITVX App: Poor User Experience and Technical Issues

The ITVX app receives negative reviews for its poor user experience, frequent advertisements, and technical issues such as buffering and crashing. Users also express frustration with the lack of compatibility with older devices and the inability to watch certain content. However, some appreciate the ad-free option and the availability of popular shows. Overall, the app's performance and functionality need improvement.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • Flaky even on good wifi

    Fine when it works but very unreliable.
    On my iPhone for a week I couldn’t even get the app to load properly despite reinstalling multiple times.
    On iPhone, iPad and fire stick, when it does load be prepared for live streams to stop often and having to restart the shows regularly.
    I run other apps on the same devices including Amazon Prime, Netflix, Disney, Apple TV, and IPlayer without any problem.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 08, 2023
  • A great opportunity wasted - forced Autoplay

    This app had so much going for it but as a premium subscriber for a year I won’t be renewing as the forced Autoplay is just rude. If I fall asleep while watching late at night it just keeps going and I really loose my place.
    Not too much to ask to have this option.
    Also continue watching sometimes shows and often doesn’t.
    Annoyingly after paying for ad free many programmes and movies have a notification due to rights restrictions ads have to be shown.
    For that very reason and all of the above - I’m out!!!!

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 08, 2023
  • Annoying

    Must be the worst technical engineers in the world. Why do I need to keep signing in again and again from same location, devices and account.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 08, 2023
  • Confusing index

    Can you make it easier to find stuff and can the platform not present what you are already watching better?

    Sentiment
    • None
    Content
    • App Functionality
    Oct 08, 2023
  • Worse tv app for Apple TV

    Keeps crashing especially during adverts for live tv so you have to keep shutting down the app, worse app ever wish I never got a years subscription!

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 07, 2023
  • Cannot get any worse

    Hands down the absolute worst app I have ever used. Does not respond to anything, options to watch from beginning do not work, more ads on here than Temu! ITV Developers get some common sense when building an app, useless!

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 07, 2023
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎ITVX based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Marketing Professionals, User Experience Designers, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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