IONOS Customer Support and Service: Knowledgeable and Helpful, with Some Billing Concerns
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IONOS Feedback Report: Unlock Customer Satisfaction Insights

IONOS Customer Support and Service: Knowledgeable and Helpful, with Some Billing Concerns

IONOS, despite some billing and cancellation issues, generally receives positive feedback for its knowledgeable and helpful customer support. Clients appreciate the assistance provided to set up websites and resolve technical problems. However, there are concerns over the cancelation process and billing department accessibility. Some clients have faced challenges with VPS deletion and unexpected account terminations. On the positive side, staff members like Michael and Luciano have been highlighted for their professionalism and effectiveness. While there are criticisms regarding billing practices and UI difficulties, the service and support provided by IONOS are generally viewed favorably by customers.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • mike gets it right

    Mike, in the Philippines, was great. He helped me and solved the issue.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 14, 2024
  • Very knowledgeable and helpful every…

    Very knowledgeable and helpful every step of the way

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 13, 2024
  • Mary was very easy to speak with and…

    Mary was very easy to speak with and VERY VERY PATIENT AND PROFESSIONAL AS WELL.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 13, 2024
  • Immediate response from team once…

    Immediate response from team once problem gully explained.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 09, 2024
  • The representative was graceous

    The representative was graceous, knowledgeable, experienced, and efficient.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 09, 2024
  • great customer service

    great customer service

    Sentiment
    • Positive
    Content
    • Account Management and Assistance
    Mar 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IONOS | ionos.com  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Web Hosting Providers, Digital Marketing Specialists, UX/UI Designers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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