Mixed Reviews for Interactive Brokers: Platform Praise vs. Customer Service Criticism
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Mixed Reviews for Interactive Brokers: Platform Praise vs. Customer Service Criticism

Interactive Brokers Feedback: Insights & Analysis

Interactive Brokers receives mixed reviews, with praise for its platform's range of options and security features, but criticism for customer service, long withdrawal holds, and difficulties in account management. Users highlight issues with account transfers, lack of beginner-friendly resources, and login problems. Despite positives like efficiency, market access, and helpful service desk interactions, concerns about delayed withdrawals, taxation errors, and outdated technology persist.

Source: Trustpilot Reviews of Interactive Brokers 

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Customer Feedback Analysis of Interactive Brokers 

Explore the dual-sided review of Interactive Brokers: platform merits versus customer service pitfalls. Key insights for investors.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • sobald Sie Kunde sind

    sobald Sie Kunde sinddeutscher Support nicht erreichbarkein rĂŒckrufkeine Antwort auf mailstelefonisch nicht erreichbaruntenstehende Antwort ist ein Standardmail,die mein Problem nicht löst

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 18, 2024
  • I had a recent contact with support

    I had a recent contact with support. The service person had direct access to all systems, could contact technical staff when needed, had good knowledge of the system and it's rules of operation. The conversation was polite and professional.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 14, 2024
  • Peccato non faccia da conto corrente ma ottimo broker

    Sicuramente uno dei broker piĂč solidi e competitivi sul mercato. Sarebbe interessante se si potesse collegare un conto per poter trasferire in entrata e uscita i soldi piĂč rapidamente e se come su altri broker ci fosse la possibilitĂ  del PAC a zero commissioni

    Sentiment
    • Positive
    Content
    • Investment Options and Variety
    Apr 13, 2024
  • Great broker and excellent help from…

    Great broker and excellent help from service desk when encountering an issue with my W8BEN form which was solved promptly.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 08, 2024
  • Es muy fácil acceder y la interfaz es…

    Es muy fĂĄcil acceder y la interfaz es muy fĂĄcil de usar, lo Ășnico malo es que no hay un foro expecifico para la comunidad hispana. De resto todo esa muy bien.

    Sentiment
    • Positive
    Content
    • Platform User-Friendliness
    Apr 07, 2024
  • Geld wird nicht freigegeben, Achtung!

    Geben einfach mein eigenes Geld nicht frei zur RĂŒckĂŒberweisung auf mein Bankkonto. Eine wirkliche Sauerrei. Der Kundensupport ist eine kathastrophe, man bekommt ewig keine Antwort und dann nur Standard-Blabla.

    Sentiment
    • Negative
    Content
    • Withdrawal Process Concerns
    Apr 04, 2024
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Sentiment Analysis (limited preview)
7 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Interactive Brokers  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Investment Advisors, Customer Service Managers, Fintech Developers, Retail Investor Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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