Mixed Reviews for Aroma Retail: Praise for Scents, Concerns on Machine Quality
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Mixed Reviews for Aroma Retail: Praise for Scents, Concerns on Machine Quality

Insights & Trends from Aroma Retail Feedback Analysis

Aroma Retail receives mixed reviews, with customers praising the scents but reporting issues like faulty machines and inconsistent scent diffusion. Positive aspects include excellent customer service, quick shipping, and high-quality products. Some customers express disappointment with the fragrance intensity and device durability. While some encounter challenges with defective units and slow shipping. Overall, Aroma Retail's scents are well-liked, but concerns exist regarding product reliability and effectiveness.

Source: Trustpilot Reviews of Aroma Retail 

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Customer Feedback Analysis of Aroma Retail 

Uncover insights from Aroma Retail's customer feedback analysis. Explore scent appeal, machine quality, and service reviews.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • How long will oil really last

    I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 14, 2024
  • great custome service

    I have my professional machine for almost 3 years. I have called customer service a number of time to ask questions when something went wrong. Working with customer service was great. They were very helpful, at some point they did not know what was wrong. They replaced my unit within a week. I would recommend them to anyone who wants to scent their home.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 12, 2024
  • Professional with Fragrance Oil - Scent Machine

    I ordered the professional today after speaking with the most intelligent, articulate ladies about the professional. Brittany and Marie were just amazing to work with. I'm told after ordering today, Wednesday, I received confirmation the unit will be here in two days. I'm going to connect the unit to my hvac, per the video, and will post an update after running it through it's paces. TY for all your support and patience.

    Sentiment
    • Positive
    Content
    • Shipping & Delivery
    Apr 06, 2023
  • Love love love

    Excellent product travel size is powerfulAnd works wonders in a big room too

    Sentiment
    • Positive
    Content
    • Scent Performance
    May 13, 2022
  • I love this company!!!

    I love this company and the scents they offer. My house always smells welcoming, relaxing, comfortable, and really good. They also have GREAT customer service.

    Sentiment
    • Positive
    Content
    • Scent Performance
    Apr 07, 2022
  • Dealing with aroma retail is…

    Dealing with aroma retail is professional courteous and orders are promptly taken care of

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 29, 2022
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Sentiment Analysis (limited preview)
65 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Aroma Retail  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Analysts, Retail Business Owners, Marketing Specialists, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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