Challenges Faced by FreeLogoServices Customers
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Insights Report: Navigating Customer Feedback for FreeLogoServices

Challenges Faced by FreeLogoServices Customers

FreeLogoServices customers express frustration over delayed deliveries, poor customer service, billing issues, and lack of response to inquiries. Complaints include late shipments, incorrect items, blocked accounts, unresponsive support, and unprocessed payments. Instances of lost orders, unaddressed refund requests, and dissatisfaction with product quality are prevalent. Customers feel misled by pricing, delivery times, and communication practices, leading to negative experiences and distrust in the company.

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  • Product Development Specialists
  • Brand Managers
  • Quality Assurance Professionals
  • E-commerce Strategists

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I have been with this company since…2018

    I have been with this company since 2018, so over 5 years, for my business domain, email, and Google G-Suite. Last month my Credit card was compromised and cancelled by my CC company. I forgot to inform this company of my new card number so when they went to renew my subscriptions, they weren't approved. I blame myself for not contacting them to change my CC on file. But...it would have been very much appreciated if they could have contacted me to let me know they weren't able to process my payment. Instead, I just one day no longer have access to my email account or all my Google Drive files. I went and updated my CC info as soon as I found out, but it has been a day and a half and nothing has been repaired/reactivated. Furthermore, all the emails I have sent them have been ignored thus far.I will be switching providers.

    Sentiment
    • Negative
    Content
    • Payment Issues
    Oct 31, 2023
  • Me cancelaron el dominio de mi email

    Me cancelaron el dominio de mi email, por lo tanto no puedo acceder a el. ElevĂŠ muchos mails al soporte y no responden.Pesimo servicio y pocos medios para contactarse cuando surge algun problema.

    Sentiment
    • Negative
    Content
    • Communication Troubles
    Oct 24, 2023
  • Keine Lieferung Komische Rechnung

    Rechnung dubios ohne Rechnungsnummer ohne Mehrwertsteuer. 5x Bestellt 2x Nicht geliefert keine RĂźckerstattung richtig schlechter Service.!!!

    Sentiment
    • Negative
    Content
    • Payment Issues
    Oct 20, 2023
  • Mijn account is al 3 weken geblokkeerd…

    Mijn account is al 3 weken geblokkeerd en ik probeer al 3 weken lang support te krijgen door dagelijks meerdere mails te sturen naar de helpdesk, die beweren doorgaans binnen de 24u te antwoorden… 3 weken!!! De website van mijn bedrijf is al 3 weken offline en ik ontvang geen mails van klanten, leveranciers enz. Wat een nachtmerrie! Ik heb ook al tevergeefs geprobeerd mijn domeinnaam over te zetten, maar daar dienen zij toestemming voor te geven… Een vicieuze cirkel van oplichterij die mij en mijn bedrijf ernstige schade toebrengen.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 26, 2023
  • NO INCLUYEN LA MONEDA DE USO LOCAL, CHILE.

    Primero hice mi pĂĄgina, todo bien, luego me di cuenta que las monedas usadas, son USD$ y otras 25 y NO incluyen el peso chileno para nada. Veo mis productos y todos en dĂłlares, plop, muy mal. ReclamĂŠ y me dijeron que no era posible modificar la moneda de pago, Weebly es la empresa que hace todo. Un desastre, son muy amables, pero no solucionan el tema, tengo que irme, dejar mi pĂĄgina y dominio y nadie me reembolsa un peso ni me indemniza por perder mi valioso tiempo. Son muy irresponsables de poner publicidad en un paĂ­s y no incluir, al menos, la moneda de uso. No lo recomiendo para nada.Me piden que conteste a travĂŠs de Trustpilot para investigar. Ok asĂ­ lo estoy haciendo. Si necesitan algo mĂĄs para verificar lo que digo me avisan por este mismo medio. Espero una soluciĂłn. Gracias

    Sentiment
    • Negative
    Content
    • International Orders
    Jun 02, 2023
  • PLEASE PLEASE CAN SOMEONE RESPOND

    *edit After a long stressful day I realised this companies customer service are based in America. So what felt like I was being ignored all day was actually because of the time difference. As soon as they picked up my emails and this review I was contacted immediately. Having said that in a business critical situation like I had today I think that email is not a very effective customer support method (as it takes a day to respond and there is no live chat or phone options). PLEASE PLEASE CAN SOMEONE RESPOND - My domain renewed yesterday and shows as Paid and ready to use on your account details page. However our domain has been down since yesterday and none of our emails or website is working. All of our clients and customers can't reach us and we are literally losing business by the minute. I have spoken twice to Gandi the company that hold the domain and they have said that it's freelogo's issue as they need to take it off hold - but there is no contact number and no live chat - just an email contact form that says someone will hopefully respond in 1 day???!!!!!!!!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 20, 2023
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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