Insights Report: Navigating Customer Feedback for FreeLogoServices
FreeLogoServicescustomers express frustration over delayed deliveries, poor customer service, billing issues, and lack of response to inquiries. Complaints include late shipments, incorrect items, blocked accounts, unresponsive support, and unprocessed payments. Instances of lost orders, unaddressed refund requests, and dissatisfaction with product quality are prevalent. Customers feel misled by pricing, delivery times, and communication practices, leading to negative experiences and distrust in the company.
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I have been with this company since 2018, so over 5 years, for my business domain, email, and Google G-Suite. Last month my Credit card was compromised and cancelled by my CC company. I forgot to inform this company of my new card number so when they went to renew my subscriptions, they weren't approved. I blame myself for not contacting them to change my CC on file. But...it would have been very much appreciated if they could have contacted me to let me know they weren't able to process my pay...
Sentiment
Negative
Content
Payment Issues
Oct 31, 2023
Me cancelaron el dominio de mi email
Me cancelaron el dominio de mi email, por lo tanto no puedo acceder a el. Elevé muchos mails al soporte y no responden.Pesimo servicio y pocos medios para contactarse cuando surge algun problema.
Sentiment
Negative
Content
Communication Troubles
Oct 24, 2023
Keine Lieferung Komische Rechnung
Rechnung dubios ohne Rechnungsnummer ohne Mehrwertsteuer. 5x Bestellt 2x Nicht geliefert keine Rückerstattung richtig schlechter Service.!!!
Sentiment
Negative
Content
Payment Issues
Oct 20, 2023
Mijn account is al 3 weken geblokkeerd…
Mijn account is al 3 weken geblokkeerd en ik probeer al 3 weken lang support te krijgen door dagelijks meerdere mails te sturen naar de helpdesk, die beweren doorgaans binnen de 24u te antwoorden… 3 weken!!! De website van mijn bedrijf is al 3 weken offline en ik ontvang geen mails van klanten, leveranciers enz. Wat een nachtmerrie! Ik heb ook al tevergeefs geprobeerd mijn domeinnaam over te zetten, maar daar dienen zij toestemming voor te geven… Een vicieuze cirkel van oplichterij die mij en m...
Sentiment
Negative
Content
Customer Service Experience
Aug 26, 2023
NO INCLUYEN LA MONEDA DE USO LOCAL, CHILE.
Primero hice mi página, todo bien, luego me di cuenta que las monedas usadas, son USD$ y otras 25 y NO incluyen el peso chileno para nada. Veo mis productos y todos en dólares, plop, muy mal. Reclamé y me dijeron que no era posible modificar la moneda de pago, Weebly es la empresa que hace todo. Un desastre, son muy amables, pero no solucionan el tema, tengo que irme, dejar mi página y dominio y nadie me reembolsa un peso ni me indemniza por perder mi valioso tiempo. Son muy irresponsables de p...
Sentiment
Negative
Content
International Orders
Jun 02, 2023
PLEASE PLEASE CAN SOMEONE RESPOND
*edit After a long stressful day I realised this companies customer service are based in America. So what felt like I was being ignored all day was actually because of the time difference. As soon as they picked up my emails and this review I was contacted immediately. Having said that in a business critical situation like I had today I think that email is not a very effective customer support method (as it takes a day to respond and there is no live chat or phone options). PLEASE PLEASE CAN SO...
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This page displays purchase options and a preview of the customer feedback analysis report for FreeLogoServices based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Development Specialists, Brand Managers, Quality Assurance Professionals, E-commerce Strategists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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