Mixed Reviews for Counseling App
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Insightful YourDOST App Feedback Analysis Report

Mixed Reviews for Counseling App

This app has a mix of positive and negative reviews. Some users find it helpful and appreciate the counselors, while others have experienced technical issues and difficulties in finding available therapists. The app offers text-based counseling and does not contain ads. However, there are complaints about the membership plans and the process of switching psychologists. Overall, the app needs improvement in terms of functionality and user experience.

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  • Customer Service Managers
  • UX/UI Designers
  • Digital Marketers
  • Mental Health Professionals

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Custom Date - Nov 18, 2024
Popular Phrases (of 30 reviews)
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  • Helpful but the membership plans are very bad. You need a membership to just view which all psychologists available and then to book a session you need to pay again a seperate fee. Now this session has video or audio or chat, all with same price but you can switch between which is the worst. If your regular psychologist is not available then you need to for a new person and have to go through all discussion again with is not a good when you have different fees for different membership plans.

    Sentiment
    • Negative
    Content
    • Membership Plans
    Mar 28, 2023

  • All the time it's saying go and check the website Here it's full capacity

    Sentiment
    • Negative
    Content
    • App Performance
    Mar 03, 2023

  • This is great app it helps a lot , councellor are awesome and platform have bugs , but any platform will take time to improve , overall everything is good

    Sentiment
    • Positive
    Content
    • User Experience
    Sep 24, 2022

  • I payed for premium but couldn't use app as well as website....such a frustrating experience and waste of money

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 25, 2022

  • It doesn't contains ads and really the expert's help to sort out the solutions for any problem's. App is very easy to use and 100% safe.

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 21, 2022

  • Tried chat session with 5 experts, all ditched me in 3 mins saying they have some emergency and will hey had to go immediately. Scamming people who are emotionally weak and trying to open up. Wish I could give -5 ratings for this very rude app. No way to raise complaint on the experts or rate them properly. Total scam, don't consider this. Rather consult an actual therapist. They consider mental health like a freaking joke

    Sentiment
    • Negative
    Content
    • Customer Support
    Aug 18, 2022
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Sentiment Analysis (of 30 reviews)
-14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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