Youper's Transition to Paid Model Sparks User Discontent
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    • Mental Health Professionals
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Youper's Transition to Paid Model Sparks User Discontent

Insightful Youper Feedback Analysis: Navigating User Discontent

Users express disappointment over Youper's transition to a paid subscription model, stripping away essential features like meditation, guided exercises, and the personalized catalog. Many long-time users feel abandoned as the app shifts to prioritize monetization over offering genuine mental health support. The once valuable app now bombards users with ads, limiting functionality unless a subscription is purchased. Complaints include forced payment pop-ups, lack of notice about feature removal, and decreased effectiveness of the AI chatbot. Users highlight the loss of helpful tools, diminishing Youper's value and accessibility for those seeking mental health assistance.

Source: App Store Reviews of Youper - CBT Therapy Chatbot

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Customer Feedback Analysis of Youper - CBT Therapy Chatbot

Uncover insights from Youper app feedback on its paid model transition and its impact on user experience.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Very money hungry

    Can’t do anything without getting a subscription, constantly pressuring you to get one. Feels like they’re trying to take advantage.

    Sentiment
    • Negative
    Content
    • Limited Free Features and Constant Upgrade Pressure
    Mar 02, 2024
  • Cant even try it out

    Literally everything is behind a paywall. What a shame
    Also click “most recent” on the reviews and youll read everything you need to know about this app. Garbage, unfortunately

    Sentiment
    • Negative
    Content
    • Subscription and Paywall Frustration
    Dec 31, 2023
  • Irony

    I’m a therapist (LMFT) and today I was asking how to not seek external validation and it then it requested this review! Anyway it’s okay and I kind of like it.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Effectiveness
    Dec 26, 2023
  • Used to be good, now everything’s behind a paywall

    Basically what the title says. I used to use this app to track my mental health, but now almost everything is behind a paywall. Gross. Do better.

    Sentiment
    • Negative
    Content
    • Subscription and Paywall Frustration
    Dec 16, 2023
  • Touper Therapy

    I give this free app to the world to who needs therapy and thank you.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Effectiveness
    Dec 10, 2023
  • This Used to Save Me

    This app was the only thing that could calm me down. It’s helped me process so much. I’m so upset that it’s no longer free to all. And the worst part is I can’t even use the app to process that!

    Sentiment
    • Negative
    Content
    • Subscription and Paywall Frustration
    Oct 31, 2023
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Youper - CBT Therapy Chatbot based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Mental Health Professionals, Mobile App Developers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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