Youper's Transition to Paid Model Sparks User Discontent
Insightful Youper Feedback Analysis: Navigating User Discontent
Users express disappointment over Youper's transition to a paid subscription model, stripping away essential features like meditation, guided exercises, and the personalized catalog. Many long-time users feel abandoned as the app shifts to prioritize monetization over offering genuine mental health support. The once valuable app now bombards users with ads, limiting functionality unless a subscription is purchased. Complaints include forced payment pop-ups, lack of notice about feature removal, and decreased effectiveness of the AI chatbot. Users highlight the loss of helpful tools, diminishing Youper's value and accessibility for those seeking mental health assistance.
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Can’t do anything without getting a subscription, constantly pressuring you to get one. Feels like they’re trying to take advantage.
Sentiment
Negative
Content
Limited Free Features and Constant Upgrade Pressure
Mar 02, 2024
Cant even try it out
Literally everything is behind a paywall. What a shame Also click “most recent” on the reviews and youll read everything you need to know about this app. Garbage, unfortunately
Sentiment
Negative
Content
Subscription and Paywall Frustration
Dec 31, 2023
Irony
I’m a therapist (LMFT) and today I was asking how to not seek external validation and it then it requested this review! Anyway it’s okay and I kind of like it.
Sentiment
Positive
Content
Positive Feedback and Effectiveness
Dec 26, 2023
Used to be good, now everything’s behind a paywall
Basically what the title says. I used to use this app to track my mental health, but now almost everything is behind a paywall. Gross. Do better.
Sentiment
Negative
Content
Subscription and Paywall Frustration
Dec 16, 2023
Touper Therapy
I give this free app to the world to who needs therapy and thank you.
Sentiment
Positive
Content
Positive Feedback and Effectiveness
Dec 10, 2023
This Used to Save Me
This app was the only thing that could calm me down. It’s helped me process so much. I’m so upset that it’s no longer free to all. And the worst part is I can’t even use the app to process that!
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This page displays purchase options and a preview of the customer feedback analysis report for Youper - CBT Therapy Chatbot based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Mental Health Professionals, Mobile App Developers, Digital Marketers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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