Mixed Reviews for WebEyeCare: Fast Shipping, Competitive Prices, Delays & Customer Service Concerns
Insightful WebEyeCare Customer Feedback Report
WebEyeCare receives mixed reviews, with customers mentioning fast shipping, competitive prices, delays in processing and shipping, as well as issues with customer service. Some reviewers highlight quick delivery and ease of ordering, while others express frustration with long wait times, processing fees, and customer service experiences.
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Website navigation and applying discounts is easy. Comparing their prices with other online options I've discovered they are generally less expensive. The points program is also generous and makes a difference in the final price.
Sentiment
Positive
Content
Price and Value
Apr 21, 2024
NO 100% GUARANTEE, MORE LIKE 100% TOOK MY MONEY AND GAVE ME JUNK
Extremely Poor Customer Service. They sent me contacts that make my head swim and my Doctor's office continues to confirm and I have confirmed with another MORE Reputable Contact Lens Manufacturer/Provider that Astigmatism Contacts do infact come in a base curve of 8.6. While Webeyecare continues to attempt to debate with me that it only comes in 8.4. So Unprofessional. Andy and Mark especially were very unprofessional. They just kept blaming the doctor's office. They continue to state Total 30...
Sentiment
Negative
Content
Product Quality and Satisfaction
Apr 11, 2024
No package and no money
Mark from customer service reached out me through email apologized and sent replacement with tracking number. Also my contacts shipped really fast. They’re slow to take an action, but I received my order after long time. I wish their lost and replacement process was faster. More I think about it, I get more angrier. I ordered my contacts first time from them on 2/15/2024. I have received order confirmation and another email that was just advertisement. I haven’t get any updates on my order and ...
Sentiment
None
Content
Customer Service Experience
Mar 28, 2024
This is the worst website for your…
This is the worst website for your contact…. I called them 10 days after my order and still not out for shipment. I kept complaining and they said it will be out today. They didn’t provide any other detail. I am still waiting for my order
Sentiment
Negative
Content
Shipping Delays and Issues
Mar 08, 2024
It was easy to upload prescription
It was easy to upload prescription. The website is easy to navigate. Have ordered from before and was very lleased.
Sentiment
Positive
Content
Ordering Process and Ease of Use
Mar 01, 2024
Quick turn around
Quick turn around, easy exam and order process, good prices!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for WebEyeCare based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, E-commerce Strategists, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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