Mixed Feedback: Easy Ordering, Competitive Prices, Some Issues
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GlassesUSA Feedback Analysis: Insights for Success

Mixed Feedback: Easy Ordering, Competitive Prices, Some Issues

GlassesUSA receives a mix of positive and negative feedback. Customers appreciate the easy ordering process, wide variety of options, and competitive prices. However, some face difficulties with coupons, frame eligibility communication, and website glitches. The customer service quality varies, with some praising it and others finding it lacking. Despite these issues, many customers are satisfied with their purchases and repeat orders. The virtual try-on tool is highlighted as a useful feature. GlassesUSA is commended for reliability, price points, and selection variety.

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Custom Date - May 18, 2024
Featured Content
  • I placed an order for prescription glasses - nightmare

    I placed an order for prescription glasses that I have been waiting for a month now. I input the address correctly but somehow It got shipped to a non-existing address. Since then, It has been impossible to talk to a human! The chatbot and customer phone number will not allow speak to a person. I have corrected the address online but still no information on my order. The company should provide a "real" customer service when you need to discuss an issue.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 25, 2024
  • I have ordered several eyeglasses and…

    I have ordered several eyeglasses and had to send them back because they were crooked - they were fixed so hopefully these next two will be straight and fit well.

    Sentiment
    • None
    Content
    • Product Selection and Variety
    Apr 25, 2024
  • I had an issue with a promo code being…

    I had an issue with a promo code being removed. I chatted online and received another promo code.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 25, 2024
  • To research information throughout the…

    To research information throughout the checkout process is an extra step when you dint know what certain "add-ons" are. So, I think a link to your articles would be helpful.

    Sentiment
    • Positive
    Content
    • Website Navigation and Speed
    Apr 25, 2024
  • Good site easy to navigate and loads…

    Good site easy to navigate and loads fast. Plenty of info to find what you need.

    Sentiment
    • Positive
    Content
    • Website Navigation and Speed
    Apr 25, 2024
  • Misleading offers and advertisements

    Discount codes do not apply to all orders, even orders that you get following the link for the discount. Easy to use and great glasses but misleading advertisements and offers.

    Sentiment
    • Negative
    Content
    • Price and Discount Satisfaction
    Apr 25, 2024
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Sentiment Analysis (of 30 reviews)
68 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for GlassesUSA  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Marketing Professionals, E-commerce Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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