Mixed Customer Feedback for US Bath Store on Product Quality, Shipping Delays, and Customer Service
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Insightful US Bath Store Customer Feedback Analysis Report

Mixed Customer Feedback for US Bath Store on Product Quality, Shipping Delays, and Customer Service

US Bath Store has received mixed reviews from customers. While some praise the quality of products and reasonable prices, others complain about long shipping times, poor communication, and additional shipping charges. Issues with customer service, damaged items, and discrepancies in product delivery have been highlighted. Many customers express frustration with delays, lack of response, and difficulties in obtaining refunds. Despite positive feedback on product appearance and quality, negative experiences with customer service, shipping delays, and unexpected costs are prevalent.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Overall good experience

    The delivery took awhile longer than expected. The item arrived in excellent condition and was well packaged!

    Sentiment
    • Positive
    Content
    • Shipping Delays
    Mar 20, 2024
  • Good product selection at reasonable cost

    US Bath Store supplied us three vanity sinks for a new house. They were priced very reasonably, packed carefully and shipped in a reasonable time.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 13, 2024
  • Customer Service is a whole bunch of…

    Customer Service is a whole bunch of liars. So many promises were broken. Very simple issue but they keep lying

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 27, 2024
  • Scam!

    Scam!! Dont go through them

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Nov 09, 2023
  • DO NOT BUY FROM THIS COMPANY

    DO NOT BUY FROM THIS COMPANY! Awful customer service! Promised free shipping wanted $1200 to ship 2 sinks that I waited a month for.

    Sentiment
    • Negative
    Content
    • Additional Shipping Charges
    Sep 07, 2023
  • Sent a broken mirror and would not give…

    Sent a broken mirror and would not give a refund. Very unreasonable. Poor customer service go somewhere else.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Aug 24, 2023
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for US Bath Store  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Directors, Product Development Specialists, Marketing Analysts, Supply Chain Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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