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Urban Company Reviews: Mixed Feedback on Service Quality and Pricing
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  • Who is this report for?
    • Market Researchers
    • Customer Experience Managers
    • Service Quality Analysts
    • Business Strategists
    • Entrepreneurs in the Service Sector
Urban Company Reviews: Mixed Feedback on Service Quality and Pricing

Insightful Urban Company Feedback Report

The reviews for Urban Company reveal a mixed bag of experiences, highlighting both strong service and significant issues. Many users praised the professionalism and quality of work provided, noting excellent service and timely responses. However, a substantial number of complaints focused on high pricing, unexpected charges, and poor customer support, including a lack of a direct service number for complaints. Customers expressed dissatisfaction with service delays, last-minute cancellations, and inadequate communication regarding service inclusions. Several users described experiences where they felt cheated or unsatisfied, leading to frustration. Overall, while Urban Company has a loyal customer base appreciating their offerings, the negative feedback indicates areas for improvement, particularly in pricing transparency and customer service support.

Source: Google Play Reviews of Urban Company (Prev UrbanClap)

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Customer Feedback Analysis of Urban Company (Prev UrbanClap)

Comprehensive analysis of Urban Company reviews, highlighting service quality, pricing, and customer satisfaction.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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  • This app service may be good, but it’s absolutely ridiculous that there’s no customer service number! If any customer faces fraud, there’s no way to complain to a toll-free line. How can an app run without proper support?

    Sentiment
    • Negative
    Content
    • Customer Support
    Sep 24, 2025

  • during festival time they loot people. since monrning sending notification that service will be delayed . within 3 min send notification that service profession waited for 10 min and no response from your side so cancelling it and 200 Rs charged as cancelleation fee.. this is not fraud or what ?

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Sep 24, 2025

  • your services are good, people usually arrive on time and are professional. You should start daily/ weekly maid service that help with cleaning, dusting, bathrooms and laundry. where it can be on hourly basis as per ones requirement. To replace domestic help which is of very bad quality, In Bombay.

    Sentiment
    • Positive
    Content
    • Experience Feedback
    Sep 24, 2025

  • excellent products and good service

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 24, 2025

  • the service was very good, only thing that I found disappointing was the prices it's too costly. have to think multiple times before booking any service

    Sentiment
    • Positive
    Content
    • Pricing Issues
    Sep 24, 2025

  • Cheting Customers.No clear information while Booking...I have booked an electrician service, with a 32 adp switch, but no where mentioned it is without part i thought the service is including the part and booked the service and after electrician mentioned that the service is without part and asked to pay additional 199 rupees , This is too much charging 237 rupees for just visit and installation of a small switch, out side electrician will charge only 100 rupees, this is very unfair. Waste servi

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Sep 24, 2025
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Sentiment Analysis (limited preview)
26 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Urban Company (Prev UrbanClap) based on online reviews collected from Google Play. The analysis helps Market Researchers, Customer Experience Managers, Service Quality Analysts, Business Strategists, Entrepreneurs in the Service Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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