Upsie Online Reviews Executive Summary
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Insightful Upsie Customer Feedback Analysis Report

Upsie Online Reviews Executive Summary

Upsie, a warranty provider, receives mixed reviews with complaints about denied claims, slow responses, and difficulties in contacting customer service. Customers highlight the ease of sign-up, affordability, and coverage benefits. However, some express frustration over unresponsive support, payment issues, and doubts about the company's existence.

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Custom Date - May 19, 2024
Featured Content
  • Out of Business and Still Charging Me

    Company cancelled my plan back in November. Now, they are charging me again. Everything I've read says they are out of business, so looks like execs are scamming previous customers because they have our credit card numbers.

    Sentiment
    • Negative
    Content
    • Credibility and Business Status
    Feb 13, 2024
  • Have two policies attempting to file a…

    Have two policies attempting to file a claim- no response…. Number doesn’t work anymore.. Please tell me how to file a complaint… monies paid, no service…

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 15, 2024
  • Great plan with a simple application process

    The process of applying was straightforward and once I uploaded my purchase receipt, the application quickly was approved and the policy active for my Fitbit Sense.

    Sentiment
    • Positive
    Content
    • Claim Process and Approval Time
    Jun 30, 2023
  • Easy set up but has a 90 day waiting…

    Easy set up but has a 90 day waiting period, which I understand but leaves me exposed to total loss.

    Sentiment
    • Positive
    Content
    • Policy Coverage and Benefits
    Jun 12, 2023
  • Easy to do

    Easy to do. I would have preferred to pay for the year and not have to do a monthly payment. The last time I used your plan I could pay by the year.

    Sentiment
    • Positive
    Content
    • Affordability and Pricing
    Jun 07, 2023
  • Easy sign up!

    The sign up was honestly very easy. This is my 2nd warranty Ive bought through upsie

    Sentiment
    • Positive
    Content
    • Website Usability and Navigation
    Apr 11, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Upsie  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts, Insurance Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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