Mixed Feedback on Tripadvisor: Praise for Travel Assistance, Criticism for Response to Complaints and Fake Reviews
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Insightful Tripadvisor Feedback Analysis Report

Mixed Feedback on Tripadvisor: Praise for Travel Assistance, Criticism for Response to Complaints and Fake Reviews

Tripadvisor receives mixed feedback from users, with some praising its travel assistance and booking features, while others criticize the lack of response to complaints, fake reviews, and poor customer service. Users mention issues with refund policies, unreliable reviews, and difficulty in contacting support. Despite positive comments on travel planning and recommendations, concerns about trustworthiness and accountability remain prevalent.

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  • Customer Service Executives
  • Hotel and Restaurant Owners
  • Digital Marketing Professionals
  • Tourism Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to List - Imposible to Remove

    Trip advisor has no regard for platform users and their Privacy Rights, our Listings were closed permanently in January 2024 yet Tripadvisor refuse to remove their False information and deformation from Google.

    Sentiment
    • Negative
    Content
    • Business Profile Management
    Apr 24, 2024
  • Marsens coffee …house

    It was a lovely meal staff all very friendly a full English breakfast served all day for ÂŁ7 great selection of meals they deserve a 5 star review a must visit if in the Isle of Wight

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Apr 13, 2024
  • Serim

    Serim, attended to I and my colleagues well. Thanks to him.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 11, 2024
  • W Hotel Amman,

    W Hotel Amman,eines der besten Hotels in denen ich bis jetzt war.Super Zimmer, perfekter Service. Erstklassiges FrĂźhstĂźck bei dem ins sogar ein alkoholfreier Cocktail von Desi liebevoll zubereitet wurde.Gerne wieder

    Sentiment
    • Positive
    Content
    • None
    Mar 30, 2024
  • Don't blindly trust these fraudsters.…

    Fell for the reviews on TripAdvisor and viator believing them to be fair and honest, how wrong I was.Take these reviews with a pinch of salt and avoid viator. It may seem convenient but you could be left angry and disappointed like us and many others.

    Sentiment
    • Negative
    Content
    • Booking Experience
    Jan 30, 2024
  • Trip Advisor is by far the most reliable travel companion out there. Everything you could possibly need for a trip is available. Really, Everything!!!

    Trip Advisor is by far the most reliable travel companion out there. Everything you could possibly need for a trip is available. Really, Everything!!!

    Sentiment
    • Positive
    Content
    • Travel Planning Assistance
    Jan 26, 2024
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tripadvisor  based on online reviews collected from Trustpilot. The analysis helps Travel Agency Managers, Customer Service Executives, Hotel and Restaurant Owners, Digital Marketing Professionals, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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