Mixed Reviews Highlighting Artist Praise and Customer Service Issues
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Insightful Songfinch Customer Feedback Analysis Report

Mixed Reviews Highlighting Artist Praise and Customer Service Issues

Mixed reviews for Songfinch with customers praising specific artists' work while highlighting issues with customer service, lack of communication with artists, and discrepancies between customer expectations and final products. Complaints include unexpected charges for edits, songs not meeting customers' vision, and difficulty in making changes post-purchase. Some customers experienced exceptional results, emotional responses, and high-quality songs, while others faced disappointment, poor lyric quality, and unmet expectations.

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  • Music Industry Executives
  • Customer Service Managers
  • Marketing Professionals
  • Music Producers
  • E-commerce Managers

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • exceeded expectations

    exceeded expectations, Trae Francis knocked it out of the park. thank you

    Sentiment
    • Positive
    Content
    • Artist Performance
    Mar 10, 2024
  • This company is a scam

    This company is a scam. They clearly feed the prompts you give them to AI, the product sounds like it was written and performed by AI, they will not give you a refund after you realize you were scammed and they even blocked me on FB!

    Sentiment
    • Negative
    Content
    • Refund Policy
    Feb 27, 2024
  • DLWN put my words together smooth…

    DLWN put my words together in a smooth and melodic way. My wife Now plays her song on repeat to lift her spirits when she needs it.

    Sentiment
    • Positive
    Content
    • Artist Performance
    Feb 21, 2024
  • SongGuy made this valentines so special!

    SongGuy knocked this song out of the park. His song encompassed everything about my husband that I wanted him to! Such an amazing talent and easy process!

    Sentiment
    • Positive
    Content
    • Artist Performance
    Feb 14, 2024
  • Worth it

    My man WaisonKey absolutely killed it with my custom song I can’t thank him and songfinch enough it was truely a one of a kind gift. WaisonKey delivered exactly what I wanted and better. I highly recommend him for anyone’s customer song !!

    Sentiment
    • Positive
    Content
    • Artist Performance
    Feb 13, 2024
  • My Lady

    Thank you for such a wonderful experience. I submitted my words and Daniel Lerner constructed a beautiful song and his voice was perfect. My lady had no idea and cried each of the 20 times she listened to it.

    Sentiment
    • Positive
    Content
    • Artist Performance
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Songfinch  based on online reviews collected from Trustpilot. The analysis helps Music Industry Executives, Customer Service Managers, Marketing Professionals, Music Producers, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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