Mixed Feedback on SHEIN - Shopping Online
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Insightful SHEIN Customer Feedback Analysis Report

Mixed Feedback on SHEIN - Shopping Online

Mixed reviews for SHEIN - Shopping Online, with concerns raised about customer service, order delivery issues, account freezing, and unethical business practices. Customers report difficulties in getting refunds, encountering scams, and facing challenges with returns. Despite some positive feedback on product quality and affordability, SHEIN's reputation is marred by accusations of exploiting labor, inappropriate content, and poor account management.

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  • Retail Business Analysts
  • Consumer Behavior Researchers
  • E-commerce Managers
  • Brand Reputation Specialists
  • Market Strategists

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Custom Date - May 04, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Over charging

    I simply ordered 5 jewelry items , it costed more then 35$. I don’t like that this cheap jewelry cost so much. For that I give you 1 star

    Sentiment
    • Negative
    Content
    • Product Quality and Variety
    Apr 23, 2024
  • Happy but

    I ordered some wonderful clothes for the beach and Summertime and Cruise time . I got three items tripley and sure don’t like that at all

    Sentiment
    • Negative
    Content
    • Product Quality and Variety
    Apr 23, 2024
  • La mejor aplicación

    En verdad SHEIN es uno de las mejores aplicaciones online tiene absolutamente todo y todo llega en buenas condición lo recomiendo al 101%

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 22, 2024
  • COUNT YALL DAYS

    IT SAYS IT WAITING TO BE PAID FOR AND IT TOOK MY MONEY ALREADY COUNT YALL MF DAYS OMS IF I DONT RECIVE MY STUFF COUNT YALL DAYSSSSZ

    Sentiment
    • Positive
    Content
    • Payment and Order Issues
    Apr 22, 2024
  • Mad

    Everything is good but when I ordered a apple pen it gave me just the case please fix this 😭

    Sentiment
    • Negative
    Content
    • Product Quality and Variety
    Apr 22, 2024
  • SUSPENDED FROM REVIEWS

    I AM VERY ANGRY WITH SHEIN! THEY SUSPENDED MY ACCOUNT FROM GETTING WRITING REVIEWS TO GET POINTS WHEN I LITERALLY BEEN TAKING PICTURES OF THE OBJECTS AND THEY’RE DENYING TO UNSUSPEND MY ACCOUNT!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SHEIN - Shopping Online based on online reviews collected from App Store. The analysis helps Retail Business Analysts, Consumer Behavior Researchers, E-commerce Managers, Brand Reputation Specialists, Market Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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