Residence Inn Washington, DC National Mall: Mixed Reviews and Proximity to Attractions
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Residence Inn Washington, DC National Mall: Mixed Reviews and Proximity to Attractions

Insightful Review Analysis of Residence Inn DC National Mall

333 E St SW, Washington, DC 20024, United States

Mixed reviews for the Residence Inn Washington, DC National Mall. Guests appreciate the location's proximity to attractions and the included breakfast. However, concerns arise regarding bed bug incidents, outdated rooms, customer service issues, and cleanliness discrepancies. The standout feature mentioned frequently is the friendly breakfast staff.

Source: Google Business Reviews of Residence Inn Washington, DC National

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Customer Feedback Analysis of Residence Inn Washington, DC National

Uncover insights from Residence Inn DC National Mall review analysis. Key factors: cleanliness, service & location.

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  • The location was good, and I'm glad they had parking. Breakfast was great for my family and I. Cleanliness of the room could use more attention to detail. Found lots of hairs on bedding and in the bathroom upon arrival.

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Staff is awesome, rooms comfortable, easy walk to Metro. Not many restaurants around, but there is delivery, and free hot breakfast. Pool and hot tub a plus. The staff makes this place a joy to stay at this was our 4th stay, will go back.

    Sentiment
    • Positive
    Content
    • Customer Service

  • We chose primarily for the hot tub - which is tiny and tepid. Rude front desk, stopped up sink drain, cave-like room, it was a big mistake staying here.

    Sentiment
    • Negative
    Content
    • Hotel Amenities

  • Convenient location for the national mall area, walking distance to everything..and awesome staff and atmosphere..Walkability: 2 blocks from everything..Went out at night 9pm and walked around to see the lights near the mall..

    Sentiment
    • Positive
    Content
    • Location

  • Good location - 15 min walk from Air and Space museum, 4 minute walk from Federal SW Metro, approx 10-12 min walk from CVS and Safeway, and 1 minute walk to Z Burger. Nice hotel lobby, breakfast area, and rooms. Safe and secure - keys required for elevator and security at door.

    Sentiment
    • Positive
    Content
    • Location

  • Great place to stay with family and kids. It's a walking distance to museums. If you drive SUV be very careful using their on-site, next door garage. It is very steep with tight turns to get in/out. They need to make the entrance and exit wider.

    Sentiment
    • Positive
    Content
    • Parking Experience
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46 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Residence Inn Washington, DC National Mall based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketers, Customer Experience Analysts, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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