Master Spa Parts, Inc. receives mixed reviews on Trustpilot. Customers praise quick delivery, helpful customer service, and ease of ordering. However, there are complaints about incorrect parts, damaged items on arrival, and unsatisfactory responses from management. While some customers appreciate the prompt shipping of ordered items, others express frustration over defective parts and lack of proper resolution. Overall, the company's service quality is perceived as inconsistent, with some positive experiences overshadowed by negative encounters.
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I ordered the filters I needed and they arrived 2 days later. I wish everything was that easy
Easy to use website. Timely turnaround from order to delivery. All arrived in great shape.
Customer service very helpful. Got my ordered items in a timely manner. Will order again.
GREAT customer service and shipping. Always the place to go for parts.
Ozone generator for my hot tub was an easy plug and play. Works great.
Ordered a part on Monday, had it at my house on Thursday - fast shipping.
Thanks!
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