Mixed Reviews for Liaison Lash: Satisfaction with Products, Frustration with Shipping & Customer Service
Insightful Liaison Lash Customer Feedback Report
Mixed online reviews for Liaison Lash products, with customers expressing satisfaction with the products but frustration over shipping delays, customer service, and billing issues. Positive comments highlight the effectiveness of the lash serum and brow product, as well as excellent customer service experiences. Negative feedback includes complaints about long shipping times, unexpected import duties, and challenges with cancellations and refunds. Some customers also raised concerns about the website's usability and misleading promotions.
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I’ve been waiting for my package for more than two months. When contacting with the help support they try to send me another package a month ago. It didn’t arrive. Every time I ask for my money back since I payed the insurance they stop answer my emails. I’m very very unhappy with their services and help support!
Sentiment
Negative
Content
Refund and Return Process
Apr 01, 2024
Hello LASHES! Where have you been all of my life?
I have been using this product daily for several years. I get compliments and told how beautiful my lashes are by strangers regularly. It originally took going through a tube to start get others to notice. Keep that in mind. I've had zero irritation. It is so easy to use. A quick swipe on my lash line after a shower. I do my upper and lower lashes. The price is good and the product is great. You won't regret it. It is the real deal
Sentiment
Positive
Content
Product Effectiveness
Mar 04, 2024
I would give it 0 stars .
I would give it 0 stars .. I placed an order on August 18.. paid 79 dollars .. ( they charge your credit card before they ship your order). It is now 7 weeks and I still haven’t received my order ( along with a free item for my troubles) tried calling the phone number on their site 20 times and no one answers the phone .. email customer service and receive the same answer again and again that they should have the stock within two weeks .. Now I want my money back … will see how that goes .. the...
Sentiment
Negative
Content
Ordering and Shipping Experience
Oct 12, 2023
NO TRANSPARENCY
Like the last reviewer, after nearly a month of waiting and contacting the company twice, I was aghast to receive a letter from Royal Mail informing me that I had to pay £72 excise on top of what I had already paid for the products. No where on their website is this made clear, and the duty paid is on the FULL PRICE not the discounted. This is misleading and I'm truly disappointed that they were so underhand about it. Forget long lashes I'd rather have honest companies.UPDATE: To date, despite ...
Sentiment
Negative
Content
Company Credibility
Sep 11, 2023
The products are amazing
The products are amazing! Using my third bottle of the lash bond.Quick shipment, also very helpfull helpdesk when having questions about the shipment.
Sentiment
Positive
Content
Product Quality
Jul 28, 2023
They declare RRP on customs documents... resulting in excessive customs charges!!
I would have left more stars but here is the problem: I have purchased from this brand before and initially saw some improvement with brows but not impressed with the lash serum, but after 4 months - yes I can see slightly longer lashes so am happy from that point. HOWEVER after placing another order for products, and experiencing some delay, I eventually received a letter from Royal Mail informing me I was being charged Import duties of £80!!! I knew it was wrong and it should have been less t...
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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