Mixed Client Experiences with KompleteCare: Praise and Concerns
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    • Healthcare Administrators
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    • Operational Managers
    • Home Care Service Providers
Mixed Client Experiences with KompleteCare: Praise and Concerns

Insightful KompleteCare Customer Feedback Analysis Report

492a Churchill Rd, Kilburn SA 5084, Australia

KompleteCare Community and Home Care has received mixed reviews from clients. While many praise the professionalism and compassion of specific staff members like Vanessa, Cody, and Jordan, there are significant concerns regarding administrative inefficiencies, miscommunication, and inconsistencies in service delivery. Some clients report being overcharged and experiencing poor case management. Positive experiences often highlight the caring nature of support workers, yet several reviews express frustration with the overall management and organization of services. The company has potential, but improvements in staff retention and administrative processes are needed to enhance client satisfaction and trust.

Source: Google Business Reviews of KompleteCare Community and Home Care

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Customer Feedback Analysis of KompleteCare Community and Home Care

Uncover insights from customer feedback on KompleteCare with our detailed analysis on service quality and staff performance.

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Popular Phrases (limited preview)
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  • I can't thank Kristen enough she was wonderful with both my husband and my self a very gentle lady ❤️

    Sentiment
    • Positive
    Content
    • Client Support Experience

  • Jordan was fabulous. Clear in explanation, friendly and very helpful.

    Sentiment
    • Positive
    Content
    • Communication Quality

  • Very happy with experience so far & Cody & Jordan were a pleasure to meet with.

    Sentiment
    • Positive
    Content
    • Client Satisfaction

  • Great company and great Friendly service

    Sentiment
    • Positive
    Content
    • Service Quality

  • Cody is awesome & has made the transition for mum soooc easy. We look forward to meeting mums new providers.

    Sentiment
    • Positive
    Content
    • Client Support Experience

  • Really helped me understand the NDIS and helped me get the best out of my plan

    Sentiment
    • Positive
    Content
    • Client Support Experience
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KompleteCare Community and Home Care Head Office based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Customer Service Managers, Quality Assurance Officers, Operational Managers, Home Care Service Providers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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