Mixed Reviews Highlighting Shipping Delays and Customer Service Issues at Goggles4u.com
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Mixed Reviews Highlighting Shipping Delays and Customer Service Issues at Goggles4u.com

Goggles4u.com has a mixed reputation based on customer reviews. While many customers praise the affordability and quality of glasses, there are recurring complaints about significant shipping delays, incorrect prescriptions, and poor customer service. The company's products are generally well-received once received, but the long waiting times and communication issues seem to be common pain points for customers.

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Custom Date - Sep 12, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great product shipping takes forever…

    Great product shipping takes forever other than that everything else is fine I would recommend ordering if you can wait 3-4 weeks for shipping

    Sentiment
    • Positive
    Content
    • Shipping Delays
    Apr 26, 2024
  • I like the glasses I ordered

    I like the glasses I ordered. They are well worth the money. I was going to order glasses from VisionWorks but they were well over $300.00, your glasses $99.00 with all the bells and whistles I wanted for 2 pairs. I can’t believe the glasses are so well made. My brother ordered glasses from your company years ago and told me about your company and I was like I don’t know about ordering online, but you guys did great. I will definitely order again. Thanks Goggles4U.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 26, 2024
  • Good customer service

    I ordered glasses and the prescription was incorrect. They sent me another glasses with correct prescription. The only problem I encountered is with shipping. It takes almost a month to receive it. The glasses are done over sea.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Apr 26, 2024
  • I ordered March 20th

    I ordered March 20th. Requested a cancellation on April 2nd when I was told they would get there when they get there. Disputed the payment with PayPal then was told on April 17 if the glasses were not there in 4-5 days they would refund my money. Glasses did not get here in 5 days. Where is my refund??? These glasses so proudly say USA but are shipped from a different country. I would give a minus stars if possible. WHERE IS MY REFUND????

    Sentiment
    • Negative
    Content
    • Refunds and Cancellations
    Apr 26, 2024
  • Never received glasses or timely updates

    They should tell you the glasses are produced overseas and only shipped in bulk when large orders are processed.

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Apr 26, 2024
  • impressive in every way

    Impressive selection, quality, speed, value. I've ordered at least ten times, and will do so again.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 25, 2024
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Goggles4u.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Analysts, Online Retail Consultants, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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