Insightful Fontainebleau Las Vegas Customer Feedback Report
2777 S Las Vegas Blvd, Las Vegas, NV 89109
Mixed reviews for the Fontainebleau in Las Vegas, with some guests praising the beautiful lobby and decor, while others expressed disappointment with the lack of amenities and poor customer service. The casino received criticism for not offering status matching and failing to cater to established players. Overall, the hotel is seen as lacking the Miami vibe and falling short compared to other luxury resorts on the Strip.
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This hotel is a great place to experience modernity in Las Vegas.
Luxury and modernity come together in Las Vegas with the fantastic Fontainebleau hotel. The hotel has meticulously designed every space, from the public areas to the rooms, with great attention to detail. The beds are incredibly comfortable, and the staff is always ready to assist you. The hotel is very well-organized, with clear divisions between each area. The wait for the grand opening was worth it, and we hope to regret soon.
Sentiment
None
Content
Luxury and Modernity
Need high rollers to survive, yet don't tier match?
They don't tier match which is hilarious since high rollers are the only way this casino stays around past 3-4 years before an inevitable management change. Maybe they get it together but this is nothing short if a customer service disaster and heads will roll soon if not already. Go by, check it out, take some pics, and no need to return. They are probably already counting their days. Head over to the Wynn.
Sentiment
None
Content
Customer Service Disaster
What a let down.
They might be the best in Miami, because there are no other casinos like that down there, but here in Vegas, you have a lot of competition and unfortunately - you didn't make the grade.Maybe they should have completed construction on everything they have to offer before the grand opening, especially being on the Las Vegas strip.If you think that they might be competing with the Venetian or Wynn properties, well they have highly overestimated themselves because their resort will never compare.
Sentiment
None
Content
Competition and Comparison
Half Baked Mess
After 17 years of looking at this eyesore, this is what they have given us? Complete and total mess. Like my title says, a half baked mess. Not even going to waste my time with details just as your should not waste your time dragging your behind to the North Strip to see absolutely nothing. As a long time Vegas resident, I speak for this town in saying we are insulted that this is the product you put forth. Complete fail.
Sentiment
None
Content
Disappointing Opening Day
Service was missing!
So we visited the casino and didn’t stay in the hotel. We played in the casino for an hour or so and eventually were offered a drink, I asked for a rum punch. The server didn’t know what it was, I explained and she took my order but never returned with the drink. I waited 30 minutes and then went to see if I could find her- I was unable to find her. I never got the drink I asked for, nor was I offered any further drinks.The resort itself looked quite nice, plenty to see and do and I’ll probably...
Sentiment
None
Content
Hotel Service
Don't care about slot players
I am a slots player at platinum level with MGM and icon at mirage. I decided to walk over and see their casino which was not very busy. They refused to status match so they could care less about bringing over established players. I stayed about 30 minutes until I got bored and ran maybe 3k in coin just to see what would happen. Nothing. FB clearly only wants to cater to whales. Resort world started out like that and then figured out they were losing a ton of business. I will not be back as they...
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This page displays purchase options and a preview of the customer feedback analysis report for Fontainebleau Las Vegas based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Market Analysts, Tourism Consultants, Casino Operators, Customer Service Trainers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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