Fireplace Remote Controls received mixed reviews with customers praising fast delivery and helpful customer service but facing issues with pairing and product compatibility. Some customers appreciated the ease of ordering and quick response, while others expressed frustration with address input and excessive email communication.
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Explore mixed reviews on Fireplace Remote Controls focusing on customer service, product compatibility, and more.
Easy to set up new remote. Fast deliveryPain freeThank you
Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!
good customer service rep, timely delivery, easy to install.
using the name and model of my fireplace remote, It was easy to order a new unit.
There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted.Addendum - The 17" lighter pipe arrived on time and exactly as described.
Very fast response. Fair pricing.You should send this survey AFTER the product is received.
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