Mixed Customer Feedback for Fireplace Remote Controls
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Insightful Fireplace Remote Control Feedback Analysis Report

Mixed Customer Feedback for Fireplace Remote Controls

Fireplace Remote Controls received mixed reviews with customers praising fast delivery and helpful customer service but facing issues with pairing and product compatibility. Some customers appreciated the ease of ordering and quick response, while others expressed frustration with address input and excessive email communication.

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Custom Date - May 23, 2024
Featured Content
  • Easy to set up new remote

    Easy to set up new remote. Fast deliveryPain freeThank you

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 26, 2024
  • Outstanding Response and Delivery

    Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 09, 2024
  • good customer service rep

    good customer service rep, timely delivery, easy to install.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • using the name and model of my…

    using the name and model of my fireplace remote, It was easy to order a new unit.

    Sentiment
    • Positive
    Content
    • Product Compatibility
    Mar 06, 2024
  • Good specifics about policies, but not with the actual product information

    There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted.Addendum - The 17" lighter pipe arrived on time and exactly as described.

    Sentiment
    • Positive
    Content
    • Website Experience
    Mar 05, 2024
  • Very fast response

    Very fast response. Fair pricing.You should send this survey AFTER the product is received.

    Sentiment
    • Positive
    Content
    • Email Communication
    Mar 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Fireplace Remote Controls  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Executives, Marketing Analysts, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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