Mixed Customer Feedback for EZ Living Furniture
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Insightful EZ Living Furniture Customer Feedback Report

Mixed Customer Feedback for EZ Living Furniture

EZ Living Furniture receives mixed reviews with praise for quality products, helpful staff, and smooth purchases. However, negative feedback highlights issues with customer service, delivery delays, and refund policies. Customers appreciate specific staff members like Eoin, Anna, and Riad for their exceptional service. Recommendations are made based on individual interactions with staff members in different store locations.

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Custom Date - Oct 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The staff were friendly and professional.

    The staff were friendly, professional, knowledgeable and very helpful, making the furniture purchasing process smooth.

    Sentiment
    • Positive
    Content
    • Staff Knowledge and Helpfulness
    Mar 19, 2024
  • Very helpful service

    I dealt with Riad on a small issue I had on the website and he was very helpful and very quick in responding to my emails.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 07, 2024
  • Mattress purchase

    Very helpful informed staff member Alex to help purchase my mattress

    Sentiment
    • Positive
    Content
    • Staff Knowledge and Helpfulness
    Mar 02, 2024
  • Fast delivery

    Fast delivery, the guys very helpful even bed weather circumstances!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Mar 01, 2024
  • Great experience with EZ living

    Great experience with EZ living. Gillian was very helpful with all our queries and customising our order just the way we wanted.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 21, 2024
  • Jason @ Fonthill was extremely helpful…

    Jason @ Fonthill was extremely helpful and lovely to deal with.

    Sentiment
    • Positive
    Content
    • Staff Knowledge and Helpfulness
    Feb 21, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for EZ Living Furniture  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Business Analysts, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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