InterContinental New York Times Square: Location, Cleanliness, and Service Feedback
Insightful Customer Feedback Report for InterContinental NY Times Square

InterContinental New York Times Square: Location, Cleanliness, and Service Feedback

300 W 44th St, New York, NY 10036, United States

InterContinental New York Times Square, an IHG Hotel, offers a prime location near Times Square with clean rooms and friendly staff. Guests highlighted the convenience to Broadway theatres, easy subway access, and overall comfort of the beds. However, some reviews mentioned issues with room cleanliness and noise. The hotel's proximity to major attractions like Rockefeller Center and Grand Central Station was praised, although there were complaints about the high fees and service quality at the hotel restaurant.

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  • Customer Experience Analysts

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Featured Content
  • Conveniently located very close to Time Square, 5th Avenue, Rockefeller Center and Grand Central Station. Service is excellent and rooms are very nice! Get a high floor room with skyline view!!

    Sentiment
    • Positive
    Content
    • Location and Convenience
  • The location of this hotel is perfect for everything we had planned. It was a quick walk to the Walter Kerr Theater and several restaurants. All the employees were courteous and helpful. The rooms were clean, but my complaint is it was WAY over-sprayed with Febreeze when we arrived. Thankfully, the window opens a bit to help air it out.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort
  • Good location easy access. Staff was very helpfull.Rooms: Good location. Easy accessSafety: Safety wise it is good

    Sentiment
    • Positive
    Content
    • Location and Convenience
  • Good location. Clean rooms. Nothing fancy. Very basic but clean and good location. Restuarant sub par so best to go oit amd eat.

    Sentiment
    • None
    Content
    • Location and Convenience
  • I liked this location, although DC's location at the waterfront is a newer hotel with an updated lobby and decor. The food was a bit pricey, by the portion-sizes were great. Room service was prompt. The omelet I had was amazing.Walkability: Right in Times Square. Close to shopping and Broadway.

    Sentiment
    • Positive
    Content
    • Location and Convenience
  • חוויה טובה מאד, מיקום המלון מצוין, שירות נהדר לחברי AMBASSADOR.

    Sentiment
    • Positive
    Content
    • Staff and Service
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for InterContinental New York Times Square, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Marketing Professionals, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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