Mixed Reviews Highlighting Exceptional Service
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Insightful Citywide Home Loans Customer Feedback Report

Mixed Reviews Highlighting Exceptional Service

Citywide Home Loans received mixed reviews from customers, with mentions of exceptional service from specific loan officers like Terri, Susan Atkinson, and Maria. Positive feedback highlighted efficient communication, professional handling of unexpected situations, and knowledgeable guidance through the loan process. However, some customers experienced poor communication, long processing times, and last-minute assistance. Overall, the team was commended for being friendly, hardworking, and proficient in providing the best loan options. Citywide's services were recommended for home loans, refinancing, and VA loans, with repeated mentions of specific loan officers like Kristi, Quinn, and Paul.

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  • Mortgage Brokers
  • Real Estate Agents
  • Loan Officers
  • Marketing Managers
  • Customer Service Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great Service

    Great Service! Terri was wonderful to work with! We are happy with all she did for us!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 09, 2021
  • Refinance Review

    Quinn was amazing to work with, and has a great team to iron out all the details!

    Sentiment
    • Positive
    Content
    • Professionalism and Communication
    Jul 27, 2021
  • Great to help a long time friend out in…

    Great to help a long time friend out in process of getting my dream home.Easy to communicate with and the app was super easy to see the steps that were next.

    Sentiment
    • Positive
    Content
    • Home Purchase Experience
    Jul 18, 2021
  • Outstanding service

    Outstanding service, well informed of process and process completed expeditiously. Very pleased with Jeff Zulfer as the servicing agent.

    Sentiment
    • Positive
    Content
    • Efficiency and Speed
    Jun 28, 2021
  • Loved working with Ms Sanderson

    Loved working with Ms Sanderson. She was amazing and knowledgeable! She kept me up to date with my loan and was available as questions arose.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    May 02, 2021
  • Rachel Thorell made the process…

    Rachel Thorell made the process seamless. She was prompt, informative and courteous throughout. Would highly recommend!

    Sentiment
    • Positive
    Content
    • Professionalism and Communication
    Apr 20, 2021
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Citywide Home Loans  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Real Estate Agents, Loan Officers, Marketing Managers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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