Mixed Reviews Highlighting Exceptional Service
  • 72 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Insightful Citywide Home Loans Customer Feedback Report

Mixed Reviews Highlighting Exceptional Service

Citywide Home Loans received mixed reviews from customers, with mentions of exceptional service from specific loan officers like Terri, Susan Atkinson, and Maria. Positive feedback highlighted efficient communication, professional handling of unexpected situations, and knowledgeable guidance through the loan process. However, some customers experienced poor communication, long processing times, and last-minute assistance. Overall, the team was commended for being friendly, hardworking, and proficient in providing the best loan options. Citywide's services were recommended for home loans, refinancing, and VA loans, with repeated mentions of specific loan officers like Kristi, Quinn, and Paul.

Best for
  • Mortgage Brokers
  • Real Estate Agents
  • Loan Officers
  • Marketing Managers
  • Customer Service Managers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
63 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 23, 2024
Featured Content
  • Great Service

    Great Service! Terri was wonderful to work with! We are happy with all she did for us!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 09, 2021
  • Refinance Review

    Quinn was amazing to work with, and has a great team to iron out all the details!

    Sentiment
    • Positive
    Content
    • Professionalism and Communication
    Jul 27, 2021
  • Great to help a long time friend out in…

    Great to help a long time friend out in process of getting my dream home.Easy to communicate with and the app was super easy to see the steps that were next.

    Sentiment
    • Positive
    Content
    • Home Purchase Experience
    Jul 18, 2021
  • Outstanding service

    Outstanding service, well informed of process and process completed expeditiously. Very pleased with Jeff Zulfer as the servicing agent.

    Sentiment
    • Positive
    Content
    • Efficiency and Speed
    Jun 28, 2021
  • Loved working with Ms Sanderson

    Loved working with Ms Sanderson. She was amazing and knowledgeable! She kept me up to date with my loan and was available as questions arose.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    May 02, 2021
  • Rachel Thorell made the process…

    Rachel Thorell made the process seamless. She was prompt, informative and courteous throughout. Would highly recommend!

    Sentiment
    • Positive
    Content
    • Professionalism and Communication
    Apr 20, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
63 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 74
  2. Trustpilot Reviews 97
  3. Trustpilot Reviews 79
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Citywide Home Loans  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Real Estate Agents, Loan Officers, Marketing Managers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.