Mixed Reviews for California Casualty Insurance: Customer Service Praised, Claims Process Criticized
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Insightful California Casualty Insurance Feedback Analysis

Mixed Reviews for California Casualty Insurance: Customer Service Praised, Claims Process Criticized

California Casualty Insurance receives mixed reviews, with some praising their customer service, ease of policy changes, and long-standing relationships. However, others express frustration with claims processing delays, lack of communication, and unexpected policy denials. The company is commended for cost-effective insurance options, but some customers feel let down by recent rate increases and strict policy requirements for coverage approval.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • We never had an issue with claims or…

    We never had an issue with claims or service. The Staff is right on top of every issue. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 15, 2024
  • The helpful service personal who are…

    The helpful service personal who are knowledgeable and understand our concerns.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 17, 2024
  • Always easy to use

    Always easy to use! In times of trouble, they help quickly!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 13, 2024
  • I appreciate the kindness and…

    I appreciate the kindness and friendliness of the staff. It is always nice to actually speak to a real person.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 11, 2024
  • Worst insurance

    Worst insurance, put a false claim on my report so my boyfriend didn’t have “too many” and now I still can’t get it off my record 7 years later…

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 27, 2024
  • Shake and Bake

    CCI acts quickly to resolve issues with respect to claims. Agents are knowledgable, always know what to do, and give good advice.

    Sentiment
    • Positive
    Content
    • Claims Process
    Feb 18, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for California Casualty Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Risk Management Consultants, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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