Assurance Customer Reviews: Professionalism vs. Concerns
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Insightful Assurance Review Analysis: Make Informed Choices

Assurance Customer Reviews: Professionalism vs. Concerns

Mixed reviews were given for Assurance, with some customers praising specific agents' professionalism and guidance, while others expressed concerns about the company's practices and policies. Positive feedback highlighted agents like Gay Glenn and Steven for their knowledge and patience. However, negative reviews mentioned issues with communication, coverage, and deceptive practices. Overall, the reviews highlighted the importance of thorough research before engaging with Assurance.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Made things very easy to understand and…

    Made things very easy to understand and helped walk me through policies.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Gay Glenn (representative) was very good at explaining the details of the policy. Pleasant and considerate in acquiring my personal information.…

    Gay Glenn (representative) was very informative, professional, curteous and personable. Enjoyed the initial enrollment process.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 19, 2024
  • I enjoyed working with Gay Glenn.enn was very patient with me in answering all my questions and working with me by carefully going over the plan that was for me.

    Gay Glenn is a gem .kudos! To her for the patience with me and answering my many questions. Her guidance was wonderful as well!!

    Sentiment
    • Positive
    Content
    • Agent Experience
    Oct 27, 2023
  • STEVEN was very very professional

    STEVEN was very very professional, patient, knowledgeable and kind to me. He is an asset to your company. Thank you so much!!! Mari Woodland

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Oct 06, 2023
  • IAN in McDonough GA

    Provided life insurance information in a clear and concise manner. The digital policy package provided was well organized and easily understood.

    Sentiment
    • Positive
    Content
    • Policy Information and Clarity
    Sep 22, 2023
  • They never sent my prepaid card

    They never sent my prepaid card. I appreciate what they helped me with. But the card would have really helped this Senior who is caring for her grandchild

    Sentiment
    • None
    Content
    • Unsatisfactory Experience
    Sep 21, 2023
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Assurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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