Mixed Feedback on AppFolio Property Manager: High Fees, Poor Support, and User-Friendly Features
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Insightful AppFolio Property Manager Feedback Analysis Report

Mixed Feedback on AppFolio Property Manager: High Fees, Poor Support, and User-Friendly Features

AppFolio Property Manager receives mixed reviews with some users praising the software's ease of use and customer service, while others criticize the high fees, lack of search engine, and poor customer support. Users highlight issues with fee changes, communication delays, and difficulties in finding relevant information. Despite positive feedback on upgrades and user-friendly features, concerns about unethical behavior, transaction fees, and complicated processes are prevalent. AppFolio's focus on commercial properties and customer conferences are appreciated by some users, but overall, there are recurring complaints about customer service responsiveness and unexpected charges.

Best for
  • Real Estate Managers
  • Property Investors
  • Commercial Property Developers
  • Property Management Consultants
  • Real Estate Tech Solution Providers

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Love Appfolio for 5+ yrs now!

    Appfolio is constantly enhancing the end user experience. Customer service is reliable and timely. Cost is reasonable. Integrations available are great.

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Mar 07, 2024
  • Charging $2.49 for ACH payments is this…

    Charging $2.49 for ACH payments is this company’s way of making money off the tenant on top of the money they make off the management company. Rip off!

    Sentiment
    • Negative
    Content
    • Billing and Fees
    Feb 16, 2024
  • It is not geared for retail/office…

    It is not geared for retail/office commercial property, the tenant portal asks tenants if the problem is in the kitchen, living room, bathroom and so on.

    Sentiment
    • None
    Content
    • Commercial Property Management
    Nov 14, 2023
  • Could be improved!

    This site is very user-friendly, but I would rather not be charged a transaction fee, ESPECIALLY when I pay rent with bank account information (it makes sense with a credit card)!

    Sentiment
    • Negative
    Content
    • Billing and Fees
    Oct 25, 2023
  • Great Software

    Best decision ever to switch to Appfolio. They really listen to their customers. Easy to use property management software.

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Sep 21, 2023
  • Very fast fyn efficient gig!

    Very fast fun efficient gig!Love it so far!

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Sep 21, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for AppFolio Property Manager  based on online reviews collected from Trustpilot. The analysis helps Real Estate Managers, Property Investors, Commercial Property Developers, Property Management Consultants, Real Estate Tech Solution Providers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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