Mixed Customer Experiences with APMEX: Accuracy and Selection Praised, High Prices and Delivery Delays Criticized
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Insightful APMEX Customer Feedback Analysis Report

Mixed Customer Experiences with APMEX: Accuracy and Selection Praised, High Prices and Delivery Delays Criticized

APMEX customers have mixed experiences. While some praise the company's accuracy, selection, and customer service, others criticize high prices, slow delivery, and perceived dishonesty. Complaints include issues with order fulfillment, fake coins, unhelpful customer service, and difficulties in selling back precious metals. Customers mention problems with refunds, inventory discrepancies, delays in processing orders, and communication issues. Despite positive aspects like competitive prices and quality products, negative reviews highlight concerns about trust, transparency, and overall customer satisfaction.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great Service!…

    Every order I have placed has been delivered as and when it was promised! It has been a Wonderful Experience every time! Thank You! More to come for sure!

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Feb 12, 2024
  • I was sent wrong certified coins

    I was sent wrong certified coins. I called customer service and sent emails. I have been totally ignored.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 10, 2024
  • I forgot to not use this company again

    I forgot to not use this company again, and after a second lousy transaction, I sure hope I never do again.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 26, 2024
  • I am very happy with my order

    I am very happy with my order, i had 0 issues with them. Pretty fast delivery as well.Would 100% recommend to friends

    Sentiment
    • Positive
    Content
    • Product Quality and Authenticity
    Jan 10, 2024
  • Commodities you can hold your hand

    I have been doing business with them since December 2013.i have never been surprised,they always go the extra mile for me.Quality has always been there.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 05, 2023
  • Apmex is ripping off the public

    Apmex is the most expensive bullion dealer and pays less than spot when selling back to them ....just stay away from them for your own good...

    Sentiment
    • Negative
    Content
    • Pricing and Value
    Nov 29, 2023
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for APMEX  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Investment Advisors, Product Managers, Customer Experience Specialists, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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