Mixed Feedback on Steam's Support, Refunds, and Security
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    • Game Developers
    • Market Researchers
    • Customer Experience Managers
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Mixed Feedback on Steam's Support, Refunds, and Security

Insightful Analysis of Steam Customer Feedback

Mixed reviews of Steam's customer support, refund policies, and account security. While some praise the quick response from support for account hackings, others criticize the lack of refunds for played games and difficulties in resolving payment issues. Complaints include issues with the application, CAPTCHA problems, and frustrations with contacting support. Overall, opinions vary from positive experiences with efficient downloads and general service to negative encounters with unhelpful customer service and account security breaches.

Source: Trustpilot Reviews of Steam 

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Customer Feedback Analysis of Steam 

Uncover insights from Steam's mixed customer feedback on support, refunds, and security with our in-depth analysis.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Sehr gute Erfahrung

    Super schnelle Downloads und ein Support, welcher mir schnell, effektiv und gezielt geholfen hat

    Sentiment
    • Positive
    Content
    • Technical Support
    Apr 24, 2024
  • Error: Something went wrong while attempting to sign you in.

    ErrorSomething went wrong while attempting to sign you in. Please try again later.Nie moge sie zalgowac

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 19, 2024
  • Respons time

    They take so insane long time to respond to you support tickets and it is so irritating

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 19, 2024
  • 0 support

    0 support. Why do we continue to use this crap?? What a mob of knobs

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Morally bankrupt

    Allow racist and homophobic comments to remain on their site. Approached support many times to flag the issues; Steam / Valve just don't care.

    Sentiment
    • Negative
    Content
    • Community Concerns
    Apr 17, 2024
  • bought a game twice

    bought a game twice. Didnt get it twice. Customer support is also rude after

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Apr 17, 2024
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Sentiment Analysis (limited preview)
-48 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Steam  based on online reviews collected from Trustpilot. The analysis helps Game Developers, Market Researchers, Customer Experience Managers, Digital Platform Analysts, E-Commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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