Mixed Reviews Highlighting Communication Strengths and Process Concerns
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Insightful Analysis of Finance of America Reverse Customer Feedback

Mixed Reviews Highlighting Communication Strengths and Process Concerns

Finance of America Reverse receives mixed reviews, with some clients praising the communication, support, and professionalism of their representatives. However, there are concerns about interest rate changes, poor communication before closing, and delays in processing claims. Some customers had positive experiences with specific loan officers, while others faced challenges with the overall process and customer service.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I had the best experience with Finance…

    I had the best experience with Finance of America Reverse. My parents are extremely happy, we compared rates with 5 different lenders and they came out on top. Service was top notch too.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 22, 2023
  • I am very pleased with FAR

    I am very pleased with FAR. My rep Tim Warfield was there for me and he even set up a conference call with my children to ask questions. I would recommend your company to my friends.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 08, 2023
  • Scott Frazze was outstanding in…

    Scott Frazze was outstanding in responding to all my questions and concerns.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 13, 2023
  • The representative was very…knowledgeable.

    The representative was very knowledgeable informative diligent and a real asset to your firm.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Apr 30, 2023
  • Finance of America treated us fairly…

    Finance of America treated us fairly and professionally. Linda Carney was our agent, and she guided us all the way to closing.The timelines she laid out were spot on; we were lucky to deal with her!

    Sentiment
    • Positive
    Content
    • Loan Process Smoothness
    Apr 28, 2023
  • I would have rated it a 5 for service

    I would have rated it a 5 for service. But they raised the interest rate and lowered the payout TWICE during the process.

    Sentiment
    • None
    Content
    • Interest Rate Changes
    Apr 15, 2023
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Sentiment Analysis (of 30 reviews)
77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Finance of America Reverse  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Financial Analysts, Customer Experience Managers, Loan Officers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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