Mixed Feedback on AED.com: Customer Service Shines but Issues with Discounts and Shipments
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Insightful AED.com Customer Feedback Analysis Report

Mixed Feedback on AED.com: Customer Service Shines but Issues with Discounts and Shipments

Customers have mixed feedback about AED.com, praising aspects like customer service, ease of use, and training quality while criticizing issues with discounts, delayed shipments, missing parts, and website functionality. Positive comments highlight quick service, excellent training materials, and helpful customer support. On the other hand, negative reviews mention unfulfilled discount promises, back-ordered items, tax exemption problems, and website login issues. Overall, AED.com appears to excel in customer service and training quality but needs improvement in transparency regarding delays and product availability.

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Custom Date - May 25, 2024
Featured Content
  • convenient for busy schedules

    convenient for busy schedules, easy access, excellent way for hands on training experience.

    Sentiment
    • Positive
    Content
    • Training Experience
    Apr 25, 2024
  • Excellent presentation

    Excellent presentation, made material relatable to real life situations

    Sentiment
    • Positive
    Content
    • Training Experience
    Apr 18, 2024
  • Helpful and organized

    Website is well organized, and the chat service immediately put me on the right track!

    Sentiment
    • Positive
    Content
    • Ordering Process and Website Usability
    Apr 12, 2024
  • You helped with all of the questions…

    You helped with all of the questions and were able to make it possible for me to return the first item, so I could order the second on.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 08, 2024
  • Excellent CPR course

    The cpr training online and in-person was excellent. The material presented online is in great detail and very informative.

    Sentiment
    • Positive
    Content
    • Training Experience
    Mar 25, 2024
  • Best instructor ever

    It has been fan I like the instructor so much the way teach

    Sentiment
    • Positive
    Content
    • Instructor Quality and Teaching Style
    Mar 24, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
65 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for AED.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Supply Chain Analysts, eCommerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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