Apostrophe receives mixed reviews from customers on Trustpilot. While some praise the transparency, quick consultations, and helpful dermatologists, others express dissatisfaction with delayed shipments, broken products, and poor customer service. Positive feedback highlights the ease of consultation and accessibility to dermatological care, with affordable prices and quick responses. However, negative reviews mention issues with delayed medicationshipments, broken pumps, and lack of refunds. Overall, customers appreciate the convenience of online consultations but are divided on the effectiveness of the products and the quality of service provided by Apostrophe.
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Sent the wrong item now I have to repay to get the right strength of medication. I used to like apostrophe but the service has gone down for the prices that you pay.
Sentiment
Negative
Content
Customer Service Experience
Mar 15, 2024
Skin clears up all cyst have came to…
Skin clears up all cyst have came to surface and dissolved.
Sentiment
Positive
Content
Effectiveness of Medication
Mar 14, 2024
Delayed
Great to use as long as you have patience to wait 1-2 extra weeks than expected to receive the delivery. Their pharmacy was much delayed beyond what their website said
Sentiment
None
Content
Shipping and Delivery
Mar 10, 2024
The feedback from a real dermatologist…
The feedback from a real dermatologist was great! And I got my shipment of medications fast so I could start right away
Sentiment
Positive
Content
Shipping and Delivery
Jan 31, 2024
I didn't like how small the tretinoin…
I didn't like how small the tretinoin pump was. It's hard to get the product out. The directions say 1/2 pump should cover my face but it does not.
Sentiment
None
Content
Product Quality
Jan 25, 2024
Great and accesible option for…
Great and accesible option for dermatologist care. I recommend their service 10/10. I got my meds and topial treatment in a week at a very reasonable price.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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