Mixed Customer Reviews for Apostrophe on Trustpilot
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Apostrophe Customer Feedback Analysis: Key Insights

Mixed Customer Reviews for Apostrophe on Trustpilot

Apostrophe receives mixed reviews from customers on Trustpilot. While some praise the transparency, quick consultations, and helpful dermatologists, others express dissatisfaction with delayed shipments, broken products, and poor customer service. Positive feedback highlights the ease of consultation and accessibility to dermatological care, with affordable prices and quick responses. However, negative reviews mention issues with delayed medication shipments, broken pumps, and lack of refunds. Overall, customers appreciate the convenience of online consultations but are divided on the effectiveness of the products and the quality of service provided by Apostrophe.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sent the wrong item now I have to repay…

    Sent the wrong item now I have to repay to get the right strength of medication. I used to like apostrophe but the service has gone down for the prices that you pay.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 15, 2024
  • Skin clears up all cyst have came to…

    Skin clears up all cyst have came to surface and dissolved.

    Sentiment
    • Positive
    Content
    • Effectiveness of Medication
    Mar 14, 2024
  • Delayed

    Great to use as long as you have patience to wait 1-2 extra weeks than expected to receive the delivery. Their pharmacy was much delayed beyond what their website said

    Sentiment
    • None
    Content
    • Shipping and Delivery
    Mar 10, 2024
  • The feedback from a real dermatologist…

    The feedback from a real dermatologist was great! And I got my shipment of medications fast so I could start right away

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Jan 31, 2024
  • I didn't like how small the tretinoin…

    I didn't like how small the tretinoin pump was. It's hard to get the product out. The directions say 1/2 pump should cover my face but it does not.

    Sentiment
    • None
    Content
    • Product Quality
    Jan 25, 2024
  • Great and accesible option for…

    Great and accesible option for dermatologist care. I recommend their service 10/10. I got my meds and topial treatment in a week at a very reasonable price.

    Sentiment
    • Positive
    Content
    • Price and Affordability
    Jan 14, 2024
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Sentiment Analysis (of 30 reviews)
25 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Apostrophe  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Marketing Professionals, Business Analysts, Pharmaceutical Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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