Ink 48 Hotel: Mixed Feedback Analysis
Ink 48 Hotel Feedback Analysis: Uncover Guest Insights

Ink 48 Hotel: Mixed Feedback Analysis

653 11th Ave, New York, NY 10036, United States

Mixed reviews for Ink 48 Hotel. Guests praised the spacious rooms, friendly staff, and convenient location but complained about issues like uncleanliness, poor communication, and unsatisfactory service. Problems with room amenities, rude staff behavior, and delays in refunds were commonly mentioned by dissatisfied customers.

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Featured Content
  • I’ve been waiting for 5 months to get my deposit back. Hotel Staff seem like they don’t care (I’ve also contacted the Hotel Manager but he just ignored many of my messages). So disrespectful.

    Sentiment
    • Negative
    Content
    • Billing Issues
  • headboard on bed was dirty. no idea why hotels would have a fabric based headboard as they trap so much dirt from people and i doubt they are cleaned daily. no fitted sheet on bed which is very ghetto. carpeting had stains.

    Sentiment
    • Negative
    Content
    • Cleanliness Concerns
  • Very good rates, and the staff were really cheerful and helpful, but you probably want to get a cab/Uber to anywhere else in Manhatton.

    Sentiment
    • Positive
    Content
    • Location Convenience
  • Excelente local para beber um copo na esplanada em altura

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
  • I liked this hotel! We got a complimentary room upgrade and our room was huge! With an amazing view of the city. Bed was comfy and everything was clean. I was bummed the bar and restaurant closed but I enjoyed my stay here

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
  • Excellent weekend rates. Not quite midtown (Hells Kitchen), but close enough to easily get around. Great rooms. Has become our "go-to" for weekends in NYC.Rooms: Spacious, clean, modern

    Sentiment
    • Positive
    Content
    • Location Convenience
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ink 48 Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Quality Assurance Analysts, Travel Industry Consultants to discover insights into what people love, dislike, and need.

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